At a Glance
- Tasks: Manage resource planning and scheduling for a dynamic contact centre team.
- Company: Join Gigaclear, a growing Fibre Broadband company transforming UK connectivity.
- Benefits: Enjoy 25 days holiday, health cash plans, and flexible working options.
- Other info: Collaborative culture with excellent career progression opportunities.
- Why this job: Make a real impact in empowering communities with top-notch broadband.
- Qualifications: Experience in Resource Planning Management and strong Excel skills required.
The predicted salary is between 36000 - 60000 £ per year.
Bring your Resource Planning Management expertise to the table and make a difference. As we evolve and mature, teams can grow, change and merge therefore we need someone who loves the resourcing, scheduling, and planning challenges this can create. Someone who thrives in being on top of all resources, is in control and can calmly react to quickly changing demands.
Initially you will pick up our Contact Centre with circa 120 heads and be responsible for rota management, intraday management and all the planning that you would expect to be involved. The role will likely expand to incorporate more departments and heads.
Note: this is an office-based role, 5 days per week at our Head Office in Abingdon, Oxon. Diplomacy, empathy, and patience will be required in fielding employee questions and in seeking to accommodate requests and changes.
You will enjoy data, and trend spotting will be second nature, pulling information and compiling reports to show and help Customer Managers where their teams have performed well or where areas for improvement have been identified.
You will need to bring experience of Resource Planning Management, ideally in a similar sized Contact Centre, plus knowledge of Peopleware / Injixo or similar resource management systems. A good standard of excel skills (pivot tables, look ups, etc) will be required and experience with Power BI for reporting and visualizations would be highly advantageous however we do have an analytics team you will work closely with.
Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.
Staff rewards, benefits and opportunities:
- We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills.
- Generous employer pension; up to 8% matched contribution.
- Income protection & life assurance.
- 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!
- Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice.
- Unlimited access to online training and development content via our Learning Management System.
- Long service benefits and monthly employee recognition.
- Enhanced maternity and paternity provisions.
- Flexible working environment.
- Health & Wellbeing initiatives and company funded social events.
Our approach is to work guided by our mission, vision and values.
Our Mission: Empowering communities with brilliant broadband.
Our Vision: Connected Communities.
Our Values: Own it, Find the Right Way, Work Together, Win Together.
Head Office - Abingdon, Oxon employer: Gigaclear plc
At Gigaclear plc, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Located in the picturesque town of Abingdon, our team enjoys generous benefits such as pension contributions, health plans, and flexible working options, all while contributing to meaningful projects that enhance connectivity for small and medium businesses across rural England. We are committed to employee growth, providing ample opportunities for professional development and leadership within a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head Office - Abingdon, Oxon
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Gigaclear plc!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Gigaclear plc.
We think you need these skills to ace Head Office - Abingdon, Oxon
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Gigaclear plc. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Gigaclear plc and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Gigaclear plc. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Gigaclear plc's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Gigaclear plc
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Gigaclear plc.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Gigaclear plc will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Gigaclear plc and how you would contribute to adapting HR strategies.
