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- Tasks: Enhance customer satisfaction by handling calls and discussing service upgrades.
- Company: A growing Fibre Broadband company in Abingdon with a focus on customer loyalty.
- Benefits: Generous pension, extensive training, and potential earnings over £40,000.
- Why this job: Join a collaborative team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Flexible shifts with opportunities for career growth.
The predicted salary is between 24000 - 48000 £ per year.
A growing Fibre Broadband company in Abingdon seeks a Customer Service Representative to enhance customer satisfaction and retention. The role involves handling calls, discussing service upgrades, and could lead to earnings exceeding £40,000.
Candidates will be trained on broadband products, with a mix of shifts including one late shift weekly and a Saturday every four weeks.
Employees enjoy a collaborative environment with numerous benefits, including a generous pension and extensive training opportunities.
Customer Loyalty & Upgrades Advisor in Abingdon employer: Gigaclear plc
Contact Detail:
Gigaclear plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Loyalty & Upgrades Advisor in Abingdon
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially their Fibre Broadband offerings. This will help you sound knowledgeable and genuinely interested during your conversations.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls, it’s crucial to be clear and friendly. Try role-playing with a friend or family member to get comfortable discussing service upgrades and addressing customer concerns.
✨Tip Number 3
Show off your teamwork skills! The job mentions a collaborative environment, so be ready to share examples of how you've worked well with others in the past. It’ll show that you’re a great fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application, and it’s the best way to ensure it gets noticed. Plus, you’ll find all the info you need about the role and benefits right there!
We think you need these skills to ace Customer Loyalty & Upgrades Advisor in Abingdon
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you love helping customers. Share any experiences where you've gone the extra mile to ensure someone leaves happy. This will show us that you're a great fit for our team!
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Loyalty & Upgrades Advisor role. Highlight relevant skills and experiences that match what we're looking for, especially around customer satisfaction and service upgrades.
Be Clear and Concise: We appreciate straightforward communication! Keep your application clear and to the point. Avoid jargon and make sure your enthusiasm shines through without overwhelming us with too much information.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Gigaclear plc
✨Know Your Stuff
Before the interview, make sure you brush up on the company's broadband products and services. Understanding what they offer will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlighting your ability to enhance customer satisfaction will resonate well with the interviewers.
✨Be Ready for Shift Questions
Since the role involves a mix of shifts, be prepared to discuss your availability and flexibility. Showing that you're open to working late shifts or weekends can set you apart from other candidates.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the team culture or training opportunities. This shows that you’re not just interested in the job, but also in how you can grow within the company.
