At a Glance
- Tasks: Support and mentor a team while working on exciting projects and improving internal systems.
- Company: Join a growing MSP in Henley with a focus on innovation and teamwork.
- Benefits: Enjoy a competitive salary, hybrid work, 25 days holiday, and training opportunities.
- Other info: Great growth potential with paths to leadership or specialised engineering roles.
- Why this job: Make a real impact in IT while advancing your career in a supportive environment.
- Qualifications: Microsoft certifications and strong M365 skills are desirable; customer-facing experience is a plus.
The predicted salary is between 44000 - 47000 € per year.
We are currently recruiting for a growing MSP client of ours based in the Henley area for a 3rd Line Engineer - permanent. Hybrid working £44,000 - £47,000pa. For more information please apply asap.
Duties (not limited to):
- Support to team (Escalations)
- Mentoring Team
- Project work (Design and Deployment)
- Actively help to improve internal systems (HaloPSA, CIPP, Other)
- Support of client infrastructure (M365/Networking etc)
- Some onsite work required
Hard Skills:
- Microsoft Certified (desirable): Azure Administrator Associate, Microsoft 365 Certified: Modern Desktop Administrator Associate, Cybersecurity qualifications such as ISC2 or ComptiaSecurity+
- Strong M365 (Intune, SharePoint, Azure, Entra ID, Autopilot)
- Solid Windows, MAC support skills
- Windows Server advantageous
- PowerShell scripting (M365, PC)
- Networking equipment (all protocols incl VLAN). Unifi equipment ideal
Soft Skills:
- Work under pressure as an individual and with your team
- Customer facing and excellent communication (non-technical)
- Have worked in MSP environment
Package:
- 25 Days Holiday
- Bonus/other incentive opportunities available
- Hybrid work (Monday/Friday remote)
- Skills improvement/Training and exams
- Pension contributions
- Healthcare (Opt-In)
Growth Opportunities:
- Transition to Team leader role
- Either move into:
- Management (Service Delivery Manager > IT Manager)
- Engineering (Product Speciality > Head of Engineering)
- Director Level
Gigabit Group Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Gigabit Group Ltd is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply.
3rd Line IT Engineer (MSP) employer: Gigabit Group
Join a dynamic and supportive team at our growing MSP client in the picturesque Henley area, where you will have the opportunity to enhance your skills through training and mentoring while enjoying a hybrid work model. With competitive salaries, generous holiday allowances, and clear pathways for career advancement into leadership or specialised roles, this company fosters a culture of collaboration and continuous improvement, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line IT Engineer (MSP)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews. Bring examples of past projects or challenges you've tackled, especially with M365 and networking.
✨Tip Number 3
Don’t forget to ask questions! This shows your interest and helps you gauge if the company is the right fit for you. Ask about their team dynamics, ongoing projects, and how they support professional growth.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 3rd Line IT Engineer (MSP)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 3rd Line IT Engineer role. Highlight your relevant experience with M365, networking, and any certifications you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Soft Skills:While hard skills are important, don’t forget to showcase your soft skills too! Mention your ability to work under pressure and communicate effectively with clients. We value teamwork and customer service just as much as technical know-how.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy!
How to prepare for a job interview at Gigabit Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around M365, Azure, and PowerShell scripting. Be ready to discuss specific projects you've worked on and how you've tackled challenges in those areas.
✨Show Off Your Soft Skills
Since this role involves customer interaction, practice explaining complex technical concepts in simple terms. Highlight your communication skills and give examples of how you've successfully worked under pressure or mentored team members.
✨Research the Company Culture
Get a feel for the company’s values and work environment. Understanding their approach to teamwork and client support will help you align your answers with what they’re looking for, making you a more attractive candidate.
✨Prepare Questions to Ask
Have a few thoughtful questions ready about the role, team dynamics, or future projects. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
