At a Glance
- Tasks: Provide 1st and 2nd line IT support and assist with client infrastructure.
- Company: Join a dynamic MSP client based in Henley with a hybrid working model.
- Benefits: Enjoy 25 days holiday, competitive salary, and flexible work options.
- Other info: Great opportunity for growth in a supportive team environment.
- Why this job: Kickstart your IT career while working with cutting-edge technologies like M365.
- Qualifications: Experience with M365, Windows, MAC support, and customer-facing skills.
The predicted salary is between 28000 - 32000 £ per year.
We are currently recruiting for a MSP client of ours based in the Henley area for a 1st/2nd Line Engineer - Hybrid working in the region of £28,000 - £32,000pa (depending on experience level).
Duties (not limited to):
- Support to team on 1st and 2nd line issues
- Support of client infrastructure (M365)
Skills:
- M365 (Intune, SharePoint, Azure, Entra ID, Autopilot)
- Solid Windows, MAC support skills
- PowerShell scripting (M365, PC)
- Networking equipment
Extra Skills:
- Work under pressure as an individual and with your team
- Customer facing and excellent communication (non-technical)
- Have worked in MSP environment
Package overview:
- 25 Days Holiday
- Hybrid work
Gigabit Group Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Gigabit Group Ltd is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply.
1st / 2nd Line IT Engineer (MSP) employer: Gigabit Group
Gigabit Group Ltd is an exceptional employer, offering a dynamic work environment in the picturesque Henley area. With a strong commitment to employee growth, we provide comprehensive training opportunities and a supportive culture that values teamwork and communication. Enjoy the benefits of hybrid working, generous holiday allowances, and the chance to work with cutting-edge technology in a collaborative setting.
StudySmarter Expert Advice🤫
We think this is how you could land 1st / 2nd Line IT Engineer (MSP)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your experience with M365 and PowerShell scripting. Real-life examples of how you've tackled issues will make you stand out.
✨Tip Number 3
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on explaining technical concepts in simple terms, as you'll need to communicate effectively with non-technical clients.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace 1st / 2nd Line IT Engineer (MSP)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 1st/2nd Line IT Engineer role. Highlight your experience with M365, Windows, and MAC support, as well as any relevant PowerShell scripting skills. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Don't forget to mention your experience in an MSP environment and your customer-facing abilities.
Show Off Your Communication Skills:Since this role involves customer interaction, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional, but let your personality shine through too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Gigabit Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of M365, especially Intune, SharePoint, and Azure. Be ready to discuss how you've used these tools in past roles, as well as any PowerShell scripting you've done. The more specific examples you can provide, the better!
✨Show Off Your Customer Skills
Since this role involves customer-facing duties, practice explaining technical concepts in simple terms. Think about times when you've had to communicate with non-technical clients and how you made sure they understood the solutions you provided.
✨Prepare for Pressure Scenarios
Expect questions about how you handle pressure, especially in a fast-paced MSP environment. Have a couple of examples ready where you successfully managed stress or tight deadlines while supporting clients or resolving issues.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be working on, or how success is measured in the role. This shows your genuine interest and helps you gauge if the company is the right fit for you.
