At a Glance
- Tasks: Provide first-line support for network infrastructure and troubleshoot connectivity issues.
- Company: Join a dynamic tech company focused on innovation and teamwork.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Great entry-level role with potential for rapid advancement.
- Why this job: Kickstart your career in networking and make a real difference in tech.
- Qualifications: Basic networking knowledge and a passion for problem-solving.
The predicted salary is between 25000 - 32000 £ per year.
The Network Engineer L1 provides first-line support for network infrastructure, ensuring connectivity, performance, and security across organizational systems. They assist in monitoring, troubleshooting, and escalating issues to higher-level engineers when necessary.
Key Responsibilities
- Network monitoring: Monitor routers, switches, firewalls, and WAN/LAN links using tools like SolarWinds, Nagios, or PRTG.
- Troubleshooting: Diagnose and resolve basic connectivity issues (IP conflicts, DNS/DHCP problems, Wi-Fi issues).
- Incident management: Log, track, and close tickets in ITSM tools, escalating unresolved issues to L2/L3 teams.
- Configuration support: Assist with basic configuration of switches, routers, and firewalls under supervision.
- Documentation: Maintain accurate records of incidents, resolutions, and network diagrams.
- User support: Provide end-user assistance for VPN, remote access, and basic network queries.
- Security awareness: Ensure compliance with organizational security policies and report suspicious activity.
Required Skills
- Networking fundamentals: Knowledge of TCP/IP, DNS, DHCP, VLANs, and routing basics.
- Tools knowledge: Familiarity with monitoring tools and ticketing systems.
- Problem-solving: Ability to quickly identify and resolve common network issues.
- Communication skills: Clear interaction with users and collaboration with senior engineers.
- Customer service: Strong focus on user satisfaction and responsiveness.
Qualifications
- Diploma/Degree in Computer Science, IT, or related field.
- 0–2 years of experience in networking or IT support.
- Certifications such as CCNA, CompTIA Network+ are highly desirable.
Network Engineer L1 – UK employer: GiGa-Ops Global Solutions
As a Network Engineer L1 at our UK location, you will join a dynamic team that prioritises professional growth and development, offering comprehensive training and mentorship opportunities. Our inclusive work culture fosters collaboration and innovation, ensuring that every employee feels valued and empowered to contribute to meaningful projects. With competitive benefits and a commitment to work-life balance, we provide an excellent environment for those looking to build a rewarding career in IT support.
