📌 Role Overview
The Network Engineer L1 provides first-line support for network infrastructure, ensuring connectivity, performance, and security across organizational systems. They assist in monitoring, troubleshooting, and escalating issues to higher-level engineers when necessary.
🎯 Key Responsibilities
- Network monitoring: Monitor routers, switches, firewalls, and WAN/LAN links using tools like SolarWinds, Nagios, or PRTG.
- Troubleshooting: Diagnose and resolve basic connectivity issues (IP conflicts, DNS/DHCP problems, Wi-Fi issues).
- Incident management: Log, track, and close tickets in ITSM tools, escalating unresolved issues to L2/L3 teams.
- Configuration support: Assist with basic configuration of switches, routers, and firewalls under supervision.
- Documentation: Maintain accurate records of incidents, resolutions, and network diagrams.
- User support: Provide end-user assistance for VPN, remote access, and basic network queries.
- Security awareness: Ensure compliance with organizational security policies and report suspicious activity.
🛠️ Required Skills
- Networking fundamentals: Knowledge of TCP/IP, DNS, DHCP, VLANs, and routing basics.
- Tools knowledge: Familiarity with monitoring tools and ticketing systems.
- Problem-solving: Ability to quickly identify and resolve common network issues.
- Communication skills: Clear interaction with users and collaboration with senior engineers.
- Customer service: Strong focus on user satisfaction and responsiveness.
🎓 Qualifications
- Diploma/Degree in Computer Science, IT, or related field.
- 0–2 years of experience in networking or IT support.
- Certifications such as CCNA, CompTIA Network+ are highly desirable.
