At a Glance
- Tasks: Manage client relationships and ensure they get the most out of Giftify's solutions.
- Company: Join a global leader in customizable gift card solutions with a diverse team.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Work with a multicultural team and travel across the UK and Europe.
- Why this job: Shape customer success in a growing fintech company and make a real impact.
- Qualifications: 3+ years in account management or customer success, strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
About Giftify
Giftify is a global leader in customizable gift card solutions, partnering with over 400 shopping centers worldwide to improve client engagement, loyalty, and sales. Our mission is to provide seamless integration with payment systems and create outstanding customer experiences.
Role Overview
As a Customer Success Manager (CSM) – UK, you will be the primary point of contact for our clients in the region, ensuring they maximize the value of Giftify’s solutions. You will build strong relationships, drive client satisfaction, and identify opportunities for account growth. Reporting to the Head of Client Success, you will play a key role in ensuring long‑term client success and retention.
Key Responsibilities
- Client Relationship Management: Act as the main point of contact for clients in UK, ensuring high satisfaction and strong engagement.
- Customer Adoption & Value Realization: Work proactively to ensure that clients fully understand and gain value from our product. Focus on onboarding, training, and ongoing support to boost product adoption and satisfaction.
- Revenue Growth & Sales Focus: Managing the financial aspects of the client relationship: boosting cards sales and identify upsell opportunities for Giftify’s products and services.
- Client Advocacy: Capture client feedback and collaborate with product, legal, finance, and implementation teams to enhance the customer experience.
- Performance Monitoring: Regularly review client performance, provide insights, and suggest improvements.
- Process Optimization: Support the development of best practices and contribute to process improvements in customer success.
- Regular Communication: Organize client meetings, performance reviews, and on‑site visits to strengthen relationships.
- Collaboration: Work closely with Business Development to identify expansion opportunities and support renewal discussions.
- Travel: Meet clients in person and represent Giftify at industry events in UK and Europe.
Qualifications
- At least 3 years of experience in account management, customer success, or a similar role, ideally in Tech, Payments, or a similar sector.
- Strong ability to understand client needs, solve problems, and drive long‑term value.
- Excellent time management and ability to handle multiple accounts.
- Strong communication English (professional level), and preferably another European language.
- Proficiency with CRM tools (e.g., HubSpot) and data‑driven client insights.
- Ability to negotiate and handle complex client interactions diplomatically.
- Experience working with cross‑functional teams to support customer success.
- Willingness to travel within UK and across Europe as needed.
Why Join Us?
- Work in a dynamic and international environment with over 25 nationalities.
- Play a key role in shaping the customer success function in a growing fintech company.
- Enjoy competitive salary and benefits, plus opportunities for career growth.
- Be part of a team that values strong client relationships and long‑term success.
If you’re passionate about customer success and thrive in a fast‑paced, client‑facing role, we’d love to hear from you!
Customer Success Manager (CSM) - UK in London employer: Giftify
Giftify is an exceptional employer that fosters a dynamic and international work environment, bringing together over 25 nationalities. As a Customer Success Manager, you will not only enjoy a competitive salary and benefits but also have ample opportunities for career growth while playing a pivotal role in enhancing client relationships and driving long-term success in the fintech sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (CSM) - UK in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand Giftify’s mission and values, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your problem-solving skills during interviews. As a Customer Success Manager, you’ll need to demonstrate how you can tackle client challenges. Share specific examples from your past experiences where you’ve made a real impact.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for Giftify.
We think you need these skills to ace Customer Success Manager (CSM) - UK in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in account management and how it aligns with our mission at Giftify. We want to see how you can bring value to our clients!
Showcase Your Communication Skills:Since you'll be the main point of contact for our clients, it's crucial to demonstrate your strong communication skills. Use clear and professional language in your application, and don’t forget to mention any experience you have with cross-functional teams.
Highlight Relevant Experience:We’re looking for someone with at least 3 years in a similar role, so make sure to emphasise your relevant experience. Share specific examples of how you've driven client satisfaction and identified growth opportunities in past positions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team at Giftify!
How to prepare for a job interview at Giftify
✨Know Your Client
Before the interview, research Giftify and its client base. Understand their customizable gift card solutions and how they improve client engagement. This will help you demonstrate your knowledge of the company and show that you're genuinely interested in helping their clients succeed.
✨Showcase Your Relationship Skills
As a Customer Success Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully managed client relationships, resolved issues, or driven satisfaction. Be ready to discuss how you can apply these skills at Giftify.
✨Demonstrate Problem-Solving Abilities
Think of specific challenges you've faced in previous roles and how you overcame them. Giftify values the ability to understand client needs and solve problems, so be prepared to share your thought process and the outcomes of your actions.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating client interactions. Practice how you would handle onboarding, training, or upselling Giftify’s products. This will showcase your communication skills and ability to drive client success in real-time.
