At a Glance
- Tasks: Build strong client relationships and drive satisfaction with Giftify's solutions.
- Company: Join a global leader in customizable gift card solutions with a diverse team.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Opportunity to travel across the UK and Europe while working with a vibrant team.
- Why this job: Shape customer success in a growing fintech company and make a real impact.
- Qualifications: 3+ years in account management or customer success, strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
About Giftify
Giftify is a global leader in customizable gift card solutions, partnering with over 400 shopping centers worldwide to improve client engagement, loyalty, and sales. Our mission is to provide seamless integration with payment systems and create outstanding customer experiences.
Role overview:
As a Customer Success Manager (CSM) – UK, you will be the primary point of contact for our clients in the region, ensuring they maximize the value of Giftify’s solutions. You will build strong relationships, drive client satisfaction, and identify opportunities for account growth. Reporting to the Head of Client Success, you will play a key role in ensuring long‑term client success and retention.
Key Responsibilities
- Client Relationship Management: Act as the main point of contact for clients in UK, ensuring high satisfaction and strong engagement.
- Customer Adoption & Value Realization: Work proactively to ensure that clients fully understand and gain value from our product. Focus on onboarding, training, and ongoing support to boost product adoption and satisfaction.
- Revenue Growth & Sales Focus: Managing the financial aspects of the client relationship: boosting cards sales and identify upsell opportunities for Giftify’s products and services.
- Client Advocacy: Capture client feedback and collaborate with product, legal, finance, and implementation teams to enhance the customer experience.
- Performance Monitoring: Regularly review client performance, provide insights, and suggest improvements.
- Process Optimization: Support the development of best practices and contribute to process improvements in customer success.
- Regular Communication: Organize client meetings, performance reviews, and on‑site visits to strengthen relationships.
- Collaboration: Work closely with Business Development to identify expansion opportunities and support renewal discussions.
- Travel: Meet clients in person and represent Giftify at industry events in UK and Europe.
Qualifications
- At least 3 years of experience in account management, customer success, or a similar role, ideally in Tech, Payments, or a similar sector.
- Strong ability to understand client needs, solve problems, and drive long‑term value.
- Excellent time management and ability to handle multiple accounts.
- Strong communication English (professional level), and preferably another European language.
- Proficiency with CRM tools (e.g., HubSpot) and data‑driven client insights.
- Ability to negotiate and handle complex client interactions diplomatically.
- Experience working with cross‑functional teams to support customer success.
- Willingness to travel within UK and across Europe as needed.
Why Join Us?
- Work in a dynamic and international environment with over 25 nationalities.
- Play a key role in shaping the customer success function in a growing fintech company.
- Enjoy competitive salary and benefits, plus opportunities for career growth.
- Be part of a team that values strong client relationships and long‑term success.
If you’re passionate about customer success and thrive in a fast‑paced, client‑facing role, we’d love to hear from you!
Customer Success Manager (CSM) - UK employer: Giftify
Giftify is an exceptional employer that fosters a dynamic and international work environment, bringing together over 25 nationalities. As a Customer Success Manager, you will not only enjoy competitive salary and benefits but also have ample opportunities for career growth while playing a pivotal role in enhancing client relationships and driving long-term success in the fintech sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (CSM) - UK
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Prepare for those interviews! Research Giftify and understand their products inside out. Think about how your experience aligns with their mission and be ready to share specific examples of how you’ve driven client success in the past.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Customer Success Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Giftify team!
We think you need these skills to ace Customer Success Manager (CSM) - UK
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in account management and how it aligns with Giftify's mission to enhance client engagement and satisfaction.
Showcase Your Communication Skills:Since strong communication is key in this role, use your application to demonstrate your ability to convey ideas clearly. Share examples of how you've successfully managed client relationships or resolved issues in the past.
Highlight Relevant Experience:Don’t forget to mention any experience you have in tech or payments sectors. We want to see how your background can help us drive client success and revenue growth at Giftify.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Giftify
✨Know Your Stuff
Before the interview, make sure you understand Giftify's products and how they benefit clients. Familiarise yourself with their mission and values, as well as recent news or updates about the company. This will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Relationship Skills
As a Customer Success Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully managed client relationships, resolved issues, or driven satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Data-Driven
Giftify values insights and performance monitoring. Be ready to discuss how you've used data to drive client success in previous roles. Bring specific metrics or outcomes that demonstrate your ability to boost client engagement and revenue growth.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions prepared. Ask about the team dynamics, how success is measured for the role, or what challenges the company is currently facing. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
