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- Tasks: Deliver top-notch customer support and manage inquiries with a proactive approach.
- Company: Join Gift&Go, a fast-growing SaaS gifting platform recognised for innovation.
- Benefits: Competitive salary, performance incentives, hybrid work model, and birthday off.
- Why this job: Be part of a dynamic team making waves in the gifting industry.
- Qualifications: 2+ years in customer support, strong communication skills, and attention to detail.
- Other info: Opportunities for professional growth in a collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
Gift&Go is a revolutionary SaaS gifting technology platform transforming how businesses reward and retain customers. We enable companies to create and manage impactful marketing and loyalty campaigns, powered by seamless access to products, logistics, and global retailers like Amazon Business. Recognised in The Times and Financial Times as one of Europe’s fastest-growing companies in 2023, 2024, and 2025, we’ve now also been named one of America’s Fastest Growing Companies.
About the Role
We’re looking for a proactive and detail-oriented Customer Service Representative to join our growing Operations team. You’ll be responsible for delivering high-quality first-line support to clients and end-users, playing a key role in ensuring customer satisfaction during a critical phase of our growth. This is a fast-paced role ideal for someone who enjoys solving problems, managing high volumes of inquiries, and working across teams. You’ll report directly to the Head of Department and support a range of customer service tasks from ticket resolution to supplier coordination.
Full-time role (5 working days per week), with a minimum of 3 weekdays in the office. Weekend work from home required, with weekday days off on a rotational basis. Working hours may vary depending on the rota.
Key Responsibilities
- Respond to customer queries and complaints via Zendesk, delivering timely and effective solutions within SLAs.
- Follow up on customer cases to ensure full resolution and satisfaction.
- Escalate complex or unresolved issues to the appropriate internal teams as needed.
- Liaise with suppliers and internal stakeholders to track, update, or resolve order issues.
- Coordinate refunds, returns, credits, and product replacements as required.
- Process manual orders for clients’ customers with a high degree of accuracy.
- Work closely with the wider Operations team to support ongoing projects and ad hoc tasks.
- Contribute to the refinement of customer service processes and workflows.
- Help build a culture of continuous improvement and ownership.
What We’re Looking For
- 2+ years in a customer support, success, or client service role ideally in e-commerce.
- Experience in a start-up or scale-up environment is highly desirable.
- Familiarity with customer loyalty, rewards, or benefits platforms is a plus.
- Proficiency with Microsoft Office tools, particularly Word, Excel, and PowerPoint.
- Strong communication skills, attention to detail, and the ability to manage multiple tasks simultaneously.
- A solution-focused mindset with a high degree of autonomy and ownership.
- Flexibility to work weekend shifts (remotely) as part of a rotation.
Why Join Us
- Be part of a dynamic, award-winning business at a high-growth stage.
- Play a key role in ensuring customer happiness and operational excellence.
- Work with a collaborative, supportive team that values innovation, quality, and accountability.
What We Offer
- Competitive salary and performance-based incentives.
- Opportunities for professional growth and development within a rapidly expanding company.
- Collaborative and supportive work environment.
- Hybrid work model.
- The chance to work with leading global brands in the gifting industry.
- Birthday day off.
Customer Service Executive in London employer: Gift&Go
Contact Detail:
Gift&Go Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Gift&Go. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations or difficult customers. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your passion for customer satisfaction! During interviews, share examples of how you've gone above and beyond for customers in the past. It’s all about demonstrating that you care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our awesome team at Gift&Go.
We think you need these skills to ace Customer Service Executive in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Executive role. Highlight your relevant experience in customer support and any specific skills that match what we’re looking for, like problem-solving and communication.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how your background makes you a great fit for our team. Keep it engaging and personal!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers or specific examples to demonstrate how you’ve made a positive impact in previous roles. We love seeing results!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our company while you’re at it!
How to prepare for a job interview at Gift&Go
✨Know the Company Inside Out
Before your interview, make sure to research Gift&Go thoroughly. Understand their SaaS gifting technology platform, their recent accolades, and how they stand out in the market. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their values and goals.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult issue or went above and beyond for a customer. This role is all about delivering high-quality support, so demonstrating your problem-solving abilities will be key.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle various customer service situations. Practice responses to common scenarios, such as dealing with an unhappy customer or managing multiple inquiries at once. This will show that you can think on your feet and are well-prepared for the fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask your interviewers. Inquire about the team culture, ongoing projects, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
