Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch support to clients and manage customer queries effectively.
- Company: Leading SaaS gifting tech platform with a focus on client satisfaction.
- Benefits: Competitive salary, growth opportunities, and a flexible hybrid work model.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: 2+ years in customer service, strong communication, and problem-solving skills.
- Other info: Exciting growth potential in a fast-paced e-commerce environment.
The predicted salary is between 28800 - 48000 £ per year.
A leading SaaS gifting technology platform is seeking a proactive Customer Service Representative to ensure high-quality support for clients and end-users. This role involves responding to queries, managing orders, and addressing complaints.
Ideal candidates will have over 2 years of experience in a customer service role, preferably in e-commerce, and possess strong communication and problem-solving skills.
The position offers a competitive salary, opportunities for growth, and a hybrid work model.
Customer Success Specialist — Hybrid (Growth & Perks) employer: Gift&Go
Contact Detail:
Gift&Go Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Specialist — Hybrid (Growth & Perks)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations or complaints. We want you to shine and show off those problem-solving skills!
✨Tip Number 3
Show your enthusiasm for the role! When you get that interview, let your passion for customer success and e-commerce shine through. Companies love candidates who are genuinely excited about what they do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for proactive individuals like you to join our team!
We think you need these skills to ace Customer Success Specialist — Hybrid (Growth & Perks)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially in e-commerce. We want to see how your skills align with the role of a Customer Success Specialist, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer success and how your problem-solving skills can benefit our team. We love seeing genuine enthusiasm for the role!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we want to see that you can convey information effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Gift&Go
✨Know the Company Inside Out
Before your interview, take some time to research the SaaS gifting technology platform. Understand their products, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experience that highlight your customer service skills. Think about times when you resolved a difficult issue or went above and beyond for a client. This will demonstrate your problem-solving abilities and proactive approach.
✨Practice Common Interview Questions
Anticipate common interview questions related to customer service, such as how you handle complaints or manage multiple orders. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the role and the company culture. This shows that you’re engaged and serious about the position. Consider asking about growth opportunities or how the team collaborates in a hybrid work model.
