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- Tasks: Deliver top-notch customer support and manage inquiries with a proactive approach.
- Company: Join Gift&Go, a fast-growing SaaS gifting platform transforming customer rewards.
- Benefits: Enjoy competitive salary, performance incentives, and a hybrid work model.
- Why this job: Be part of an award-winning team making a real impact in customer satisfaction.
- Qualifications: 2+ years in customer support, strong communication skills, and a solution-focused mindset.
- Other info: Flexible weekend shifts and opportunities for professional growth await you!
The predicted salary is between 30000 - 42000 £ per year.
Gift&Go is a revolutionary SaaS gifting technology platform transforming how businesses reward and retain customers. We enable companies to create and manage impactful marketing and loyalty campaigns, powered by seamless access to products, logistics, and global retailers like Amazon Business. Recognised in The Times and Financial Times as one of Europe’s fastest-growing companies in 2023, 2024, and 2025, we’ve now also been named one of America’s Fastest Growing Companies - a testament to our international momentum and innovation. Gift&Go is making waves across industries, especially in gaming, where our technology and customer success have earned us consistent accolades, including five consecutive years of recognition at the prestigious EGR Awards.
About the Role
We’re looking for a proactive and detail-oriented Customer Service Representative to join our growing Operations team. You’ll be responsible for delivering high-quality first-line support to clients and end-users, playing a key role in ensuring customer satisfaction during a critical phase of our growth. This is a fast-paced role ideal for someone who enjoys solving problems, managing high volumes of inquiries, and working across teams. You’ll report directly to the Head of Department and support a range of customer service tasks from ticket resolution to supplier coordination.
- Full-time role (5 working days per week), with a minimum of 3 weekdays in the office.
- Weekend work from home required, with weekday days off on a rotational basis.
- Working hours may vary depending on the rota.
Key Responsibilities
- Customer Support & Communication: Respond to customer queries and complaints via Zendesk, delivering timely and effective solutions within SLAs. Follow up on customer cases to ensure full resolution and satisfaction. Escalate complex or unresolved issues to the appropriate internal teams as needed.
- Order Management: Liaise with suppliers and internal stakeholders to track, update, or resolve order issues. Coordinate refunds, returns, credits, and product replacements as required. Process manual orders for clients’ customers with a high degree of accuracy. Work closely with the wider Operations team to support ongoing projects and ad hoc tasks. Contribute to the refinement of customer service processes and workflows. Help build a culture of continuous improvement and ownership.
What We’re Looking For
- 2+ years in a customer support, success, or client service role ideally in e-commerce.
- Experience in a start-up or scale-up environment is highly desirable.
- Familiarity with customer loyalty, rewards, or benefits platforms is a plus.
- Proficiency with Microsoft Office tools, particularly Word, Excel, and PowerPoint.
- Strong communication skills, attention to detail, and the ability to manage multiple tasks simultaneously.
- A solution-focused mindset with a high degree of autonomy and ownership.
- Flexibility to work weekend shifts (remotely) as part of a rotation.
Why Join Us
- Be part of a dynamic, award-winning business at a high-growth stage.
- Play a key role in ensuring customer happiness and operational excellence.
- Work with a collaborative, supportive team that values innovation, quality, and accountability.
What We Offer
- Competitive salary and performance-based incentives.
- Opportunities for professional growth and development within a rapidly expanding company.
- Collaborative and supportive work environment.
- Hybrid work model.
- The chance to work with leading global brands in the gifting industry.
- Birthday day off.
Customer Service Executive employer: Gift&Go
Contact Detail:
Gift&Go Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they handle customer service. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice common interview questions with a friend or in front of a mirror. Focus on showcasing your problem-solving skills and how you handle high-pressure situations, as these are key in customer service roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our awesome team at Gift&Go!
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Executive role. Highlight your experience in customer support, especially in e-commerce, and showcase any relevant skills that match what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your background makes you a perfect fit for our team at Gift&Go. Keep it engaging and personal!
Showcase Problem-Solving Skills: In your application, don’t forget to mention specific examples where you’ve successfully resolved customer issues. We love candidates who can demonstrate a solution-focused mindset and the ability to manage multiple tasks.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Gift&Go!
How to prepare for a job interview at Gift&Go
✨Know the Company Inside Out
Before your interview, make sure you research Gift&Go thoroughly. Understand their SaaS gifting technology platform, their recent accolades, and how they stand out in the market. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their values and goals.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult issue or went above and beyond for a customer. Be ready to discuss how you can apply these skills to manage high volumes of inquiries effectively at Gift&Go.
✨Demonstrate Problem-Solving Abilities
Since this role involves solving problems and managing inquiries, be prepared to discuss your approach to problem-solving. You might even want to practice answering hypothetical scenarios related to customer service challenges. This will show that you have a solution-focused mindset, which is crucial for the position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use (like Zendesk), or how they measure customer satisfaction. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your expectations.
