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- Tasks: Lead the design of seamless onboarding journeys for new giffgaff members.
- Company: Join giffgaff, a B Corp committed to positive impact on people and the planet.
- Benefits: Enjoy competitive salary, hybrid work options, and a vibrant company culture.
- Why this job: Make a meaningful impact while collaborating in a dynamic, supportive environment.
- Qualifications: Experience in user-centred design and a strong portfolio showcasing your work.
- Other info: Be part of a team that values diversity, equity, and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Join our Experience Design team and shape how new members discover, join, and start using giffgaff. You\’ll take ownership of the end-to-end onboarding experience, whether that\’s SIM-only or mobile phone journeys, working alongside a Product Manager, Engineers, and a Content Designer.
You\’ll report to our Lead Product Designer, who oversees all product areas, but you\’ll be the go-to design lead for onboarding, trusted to set the bar, lead by example, and support others to do their best work.
We’re a lean, product-led business, and our team’s mission is to design simple, smart experiences that feel effortless for our members (we don’t call them users). If you\’re up to good and motivated by meaningful impact, we’d love to hear from you.
Key responsibilities
Lead the design of onboarding journeys from first contact to first success, helping members join giffgaff smoothly and confidently.
Apply a full UCD approach , from discovery to measuring value, using evidence to shape design decisions and solve real member problems.
Shape problems worth solving : uncover the root causes of friction, understand the member and business impact, and prioritise what matters.
Map journeys and surface opportunities with compelling storytelling that aligns cross-functional teams around member needs.
Facilitate collaboration with engineers, content, product and other designers to ensure solutions are desirable, feasible and viable.
Prototype, test and learn quickly, using lean, iterative approaches to validate hypotheses and improve outcomes fast.
Measure and report on impact : use data, research, and feedback to show the value design delivers to members and the business.
Champion our design system and contribute to its evolution, especially across onboarding touchpoints.
Mentor junior designers , support peer critique, and raise the overall quality and maturity of design work in your area.
B Corp commitment to make ethical and responsible decisions that support giffgaff’s impact on people, planet and profit.
Who we are
Do you want to join a connectivity provider that’s up to good? At giffgaff we do things differently. We call out the bad and find a better way. We’re laser-focused on flexibility, value and mutual good.
And we’re proud to be a certified B Corp. This means we\’ve joined a network of more than 2,000 UK companies, who want to make a positive impact on people and the planet. Working at giffgaff is something you could be proud of too.
You’ll get the best of both worlds, the energy and fast pace of giffgaff, plus all the benefits that come with being part of our parent company, Virgin Media O2.
Our business model is unique. We work with our members (our customers) to understand their needs in all areas of the business. We love this highly collaborative approach. We’re always looking to acquire new members, and to do that we need the best people in our team.
In return for your outstanding efforts, you\’ll be rewarded with a competitive salary and excellent benefits that are all about making your work life a winner. Take a look at our culture and benefits page – you might just be surprised! 😉
Our bright and modern gaff is in Uxbridge, in leafy West London. But if commuting isn’t for you, most of our roles can be hybrid or remote, or anywhere in between.
The must haves
If you\’re ticking most of the below, but not all – we\’d still love tohear from you!
Experience designing digital products end to end; not just features, but flows, outcomes, and systems.
Deep expertise in user-centred design and applying it in real-world product teams, from framing opportunities to validating solutions.
Skilled in wide range of generative and evaluative research methods:
Running moderated interviews and usability tests (remote and in-person)
Setting up unmoderated studies using tools like Maze
Conducting guerrilla or lightweight research to gather quick, early feedback
Strong analytical mindset, able to draw from qualitative and quantitative data to inform design decisions, measure and report success.
Proficient in Figma for design, prototyping, and design system contributions.
Experience leading initiatives (like design systems or accessibility) and helping grow design maturity within a team.
A strong portfolio showing how your design work solved complex problems, and delivered clear value with a well-articulated process.
The other stuff we are looking for
- You care deeply about outcomes, not outputs.
- You see constraints as creative fuel.
- You’re energised by collaboration and open feedback.
- You bring clarity to complexity — and help others do the same.
- You’re curious, proactive, and always looking for ways to improve things.
What\’s in it for you
Balancing people, planet and profit
We\’re a proud B Corp, so success here isn’t just about profit – it’s about people and the planet too. In this role, you’ll be expected to play your part in championing a fairer, more sustainable future. Whether it’s how you make decisions, work with others, or deliver your goals – you’ll play an active part in helping us deliver better business.
Our commitment to diversity, equity and inclusion
People, and the way they work, define our culture and we encourage everyone to bring their whole selves to the gaff. That\’s why we believe in creating an equitable, fairer, more inclusive business that champions different ideas and perspectives.
Because we genuinely care about making sure everyone feels included and valued, we\’re always listening to your thoughts on how to make the \’gaff even better. Our Affinity Groups are a fantastic way we do that. We\’re really proud of the work they do.
If this sounds like it could be the best gig of your career, apply today!
We’d love to hear from you.
Next steps
Once you\’ve applied the next steps of the process, if successful, are likely to include a chat with our recruiter followed by 3 interviews with the team.
If you’ve got any burning questions or require reasonable adjustments to support you through the recruitment process, please drop the recruiter a note. Thanks for your patience in the meantime and for showing an interest in joining the giffgaff family.
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Senior Product Designer employer: Giffgaff
Contact Detail:
Giffgaff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Designer
✨Tip Number 1
Familiarise yourself with giffgaff's unique business model and their commitment to being a B Corp. Understanding their values and how they prioritise people, planet, and profit will help you align your design philosophy with theirs during discussions.
✨Tip Number 2
Prepare to discuss your experience with user-centred design in detail. Be ready to share specific examples of how you've applied UCD principles in previous projects, particularly in onboarding journeys, as this is a key focus for the role.
✨Tip Number 3
Showcase your collaborative skills by highlighting past experiences where you've worked closely with cross-functional teams. Emphasise your ability to facilitate discussions and drive alignment around member needs, as this is crucial for the role.
✨Tip Number 4
Be prepared to demonstrate your analytical mindset. Discuss how you've used both qualitative and quantitative data to inform design decisions and measure success in your previous roles, as this will resonate well with the team at giffgaff.
We think you need these skills to ace Senior Product Designer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Senior Product Designer position. Understand the key responsibilities and required skills, and think about how your experience aligns with them.
Tailor Your CV: Customise your CV to highlight relevant experience in user-centred design and product design. Focus on showcasing your end-to-end design projects and any leadership roles you've taken, especially in mentoring or guiding junior designers.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for creating meaningful user experiences. Mention specific examples of how you've solved complex design problems and contributed to team success, particularly in onboarding journeys.
Showcase Your Portfolio: Include a link to your portfolio that demonstrates your design process and outcomes. Highlight projects that align with the responsibilities of the role, such as user research, prototyping, and collaboration with cross-functional teams.
How to prepare for a job interview at Giffgaff
✨Showcase Your Design Process
Be prepared to discuss your design process in detail. Highlight how you approach user-centred design, from discovery to validation. Use examples from your portfolio to illustrate how you've solved complex problems and delivered value.
✨Demonstrate Collaboration Skills
Since the role involves working closely with cross-functional teams, share experiences where you've successfully collaborated with product managers, engineers, and content designers. Emphasise your ability to facilitate discussions and align team goals around member needs.
✨Prepare for User Research Questions
Expect questions about your experience with generative and evaluative research methods. Be ready to discuss specific studies you've conducted, the insights gained, and how those insights influenced your design decisions.
✨Align with giffgaff's Values
Familiarise yourself with giffgaff's commitment to ethical practices and sustainability as a B Corp. Be prepared to discuss how your values align with theirs and how you can contribute to their mission of making a positive impact on people and the planet.