At a Glance
- Tasks: Lead eCommerce platforms, ensuring seamless ordering, checkout, and payments for users.
- Company: Join giffgaff, a forward-thinking company with a collaborative and inclusive culture.
- Benefits: Enjoy hybrid working, competitive salary, and benefits that support your well-being.
- Other info: Opportunity for growth and to work with cutting-edge technology in a supportive team.
- Why this job: Shape impactful digital products and drive innovation in a dynamic environment.
- Qualifications: Experience in managing digital products and strong stakeholder management skills required.
The predicted salary is between 50000 - 65000 £ per year.
As an eCommerce Product Manager, you’ll own the shared platforms and capabilities that power giffgaff’s commercial journeys, enabling teams to build, launch and scale products with greater speed and consistency. Rather than focusing on a single experience, you’ll shape the services that sit underneath them, including ordering, checkout, payments and provisioning, ensuring they are reliable, scalable and designed for reuse across the business.
You’ll connect strategy to execution by turning complex problems into clear, prioritised requirements and working closely with engineering on system design, APIs and event‑driven architectures. Using data and insight, you’ll deeply understand user needs and platform performance, guide investment decisions and continuously improve outcomes.
You’ll take a systems thinking approach to defining a roadmap that balances short term delivery with long term platform health, while identifying opportunities for standardisation and automation. Alongside this, you’ll collaborate with design to solve real member problems, proactively manage risks and dependencies, and bring engineers into discovery early.
Through strong communication and stakeholder influence, you’ll build alignment, shape decisions across teams and contribute to a high performing product culture while continuing to grow your own capability.
Qualifications
- Proven experience managing digital products, platforms or services within an eCommerce environment
- Strong product delivery skills with a track record of shipping impactful outcomes
- Ability to work closely with engineering on backend systems, APIs or technical architecture
- Confidence in using data and insights to inform decisions and measure success
- Strong stakeholder management skills with the ability to influence across teams
- Experience using AI tools to support product delivery, research or automation
Preferred Qualifications
- Experience working in transactional journeys such as checkout, payments or subscriptions
- A systems thinking mindset with a focus on scalability and reuse
- Knowledge of experimentation techniques such as feature flags or phased releases
- A passion for improving team efficiency and enabling others to succeed
Benefits & Working Arrangements
- Hybrid working with a base location in Uxbridge, West London, or remote options.
- Competitive salary and benefits aimed at supporting your life and well‑being.
- Support for both you and your loved ones, including benefits for life events.
- Collaborative culture that encourages growth and inclusion.
Product Manager - eCommerce employer: Giffgaff
At giffgaff, we pride ourselves on being an exceptional employer, offering a collaborative culture that fosters growth and inclusion. As a Product Manager in eCommerce, you'll enjoy the flexibility of hybrid working from our Uxbridge location or remotely, alongside a competitive salary and comprehensive benefits designed to support your well-being and that of your loved ones. Join us to shape impactful digital products while advancing your career in a dynamic environment that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager - eCommerce
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Giffgaff are looking for when hiring for a Product Manager - eCommerce.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Giffgaff for the Product Manager - eCommerce, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Giffgaff as a Product Manager - eCommerce, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Giffgaff’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Product Manager - eCommerce.
We think you need these skills to ace Product Manager - eCommerce
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Giffgaff, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Giffgaff's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Giffgaff. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Giffgaff
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Giffgaff uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Giffgaff. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
