At a Glance
- Tasks: Drive growth and optimise customer experience in broadband trading.
- Company: Join giffgaff, a dynamic company focused on connectivity and innovation.
- Benefits: Enjoy competitive salary, flexible working, and a diverse culture.
- Other info: Great opportunities for career growth and collaboration with talented teams.
- Why this job: Make a real impact on customer value and performance in a fast-paced environment.
- Qualifications: Experience in broadband journeys, data visualisation, and stakeholder management.
The predicted salary is between 60000 - 75000 £ per year.
Overview
As Broadband & FMC Trading Manager, you will sit at the heart of giffgaff’s connectivity performance, owning the end‑to‑end commercial trading rhythm across broadband.
This highly visible role focuses on driving growth, improving install outcomes and maximising customer value to consistently meet commercial targets.
Responsibilities
- Lead the weekly trading cadence, synthesising insights from the funnel to understand performance drivers, identify risks and unlock opportunities.
- Translate complex data into actionable narratives that influence decision‑making across Data, BI, Commercial and Operational teams.
- Own responses to performance shifts, including competitor activity, market dynamics, refining forecasts and aligning supply with demand.
- Balance sales ambition with operational delivery, working with internal teams and external partners to optimise install success and customer experience.
- Continuously evolve data usage, enhance dashboards, improve visibility of performance and shape insights communication across the business.
Qualifications
- Strong understanding of broadband subscription journeys and install operations.
- Knowledge of FMC propositions and how mobile and broadband drive customer value.
- Experience leading senior trading forums or performance reviews.
- Advanced data visualisation and storytelling skills using Excel, Power BI or Tableau.
- Ability to interpret data and challenge performance to drive commercial outcomes.
- Experience using AI or machine learning to enhance customer journeys (preferred).
- Understanding of subscription finance or unit economics (preferred).
- Background in commercial performance or revenue operations roles (preferred).
- Strong stakeholder management across technical and commercial teams.
- Experience working in fast‑paced, data‑driven trading environments.
Benefits
Competitive salary, comprehensive benefits and flexible working arrangements, including hybrid or remote options.
You will be part of a culture that celebrates diversity and encourages you to bring your best self to work.
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Broadband & FMC Trading Manager @ giffgaff in London employer: Giffgaff
Giffgaff is an excellent employer that fosters a collaborative and innovative work culture, particularly in the role of Remote Backend Engineer. With a focus on diversity and continuous delivery, employees benefit from flexible hybrid or remote work options, competitive salaries, and ample opportunities for professional growth in both backend and frontend technologies. Located in Uxbridge, Giffgaff's commitment to pair programming ensures that team members are supported and empowered to excel in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Broadband & FMC Trading Manager @ giffgaff in London
✨Get to Grips with Data Visualisation Tools
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✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Giffgaff!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
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We think you need these skills to ace Broadband & FMC Trading Manager @ giffgaff in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Giffgaff, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Giffgaff
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Giffgaff’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
