Events and Activations Manager

Here at giffgaff we are on the lookout for a Member Events and Activations Manager to bring to life events that build long-lasting relationships with both existing and future members. You’ll create scalable, practical, hands‑on experiences, ensuring we can prove the impact every event delivers to our community and for our business. You’ll have the right skillset to plan, develop and execute all elements of an event, whether we activate in‑person or virtually. Working closely with channel owners across our business, as well as brand partners, you’ll also have a knack for seamless stakeholder integration.

Who we are

Do you want to join a connectivity provider that's up to good? At giffgaff, we do things differently. We call out the bad and find a better way. We're laser‑focused on flexibility, value and mutual good. And we’re proud to be a certified B Corp. This means we’ve joined a network of more than 2,000 UK companies who want to make a positive impact on people and the planet. Working at giffgaff is something you could be proud of too. You’ll get the best of both worlds, the energy and fast pace of giffgaff, plus all the benefits that come with being part of our parent company, Virgin Media O2. Our business model is unique. We work with our members (our customers) to understand their needs in all areas of the business. We love this highly collaborative approach. We’re always looking to acquire new members, and to do that we need the best people in our team. In return for your outstanding efforts, you’ll be rewarded with a competitive salary and excellent benefits that are all about making your work life a winner. Take a look at our culture and benefits – you might just be surprised. Our bright and modern gaff is in Uxbridge, in leafy West London. But if commuting isn’t for you, most of our roles can be hybrid or remote, or anywhere in between.

The must haves

• Proven experience: Significant experience in event management, community building or experiential marketing, with a track record of delivering engaging activations. Experience with highly engaged digital communities is a plus.
• Community‑first mindset: You believe brands should earn the right to participate in a community. You value trust, mutual benefit and long‑term relationship building, and are motivated by creating genuine value for both members and partners.
• Operational confidence: You’re comfortable coordinating large‑scale or complex events (including hybrid formats), bringing structure, attention to detail and adaptability. Familiarity with event and community platforms such as Eventbrite, Luma or Discord would be beneficial.
• Creative thinking: You’re able to take everyday topics like “life admin” and shape them into engaging, relevant experiences that members genuinely want to be part of.

We'd also love you to bring;

• Relationship building skills: You can build positive, productive relationships with a wide range of people—from corporate partners to community volunteers—adapting your communication style to suit different audiences.
• Measuring what matters: You understand the importance of engagement and can share clear, meaningful insights about impact with both internal and external stakeholders.
• Organisation and coordination: You’re able to manage multiple priorities, timelines and budgets, bringing people together across suppliers, partners, stakeholders and members to make things happen successfully.

What’s in it for you

Our goal is to celebrate our people and their lives. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at giffgaff means you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way. We’re all about hybrid working here, so expect to have a base location where you’ll have the right facilities to enable amazing collaboration and quality time with your team, alongside all the right kit to work from home too.

Next steps

If we feel like a place where you can belong, we’d love to learn more about you as a person and your experience to date. Once you’ve submitted an application, the next steps of the process, if successful, are likely to include a call with our in‑house recruiter followed by 2-3 rounds of interview. Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information, if needed. Thanks for your patience and for showing an interest in joining the giffgaff family.