Technical Product Owner - Mobile Platform in Uxbridge

Location: Uxbridge. Job Family: Digital & Technology. Job Type: Full Time. Ref #: 71180. This is predominately a remote role with occasional visits to Uxbridge.

We’re looking for a Technical Product Owner to own the roadmap and delivery of giffgaff’s core mobile platform—the engine that powers member acquisition and provisioning to real-time charging, rating, and reporting. Built on a modern, event-driven architecture of microservices and APIs, this platform is critical to how giffgaff operates and scales. You’ll shape a resilient, high-performing foundation that enables our member-facing product teams to launch flexible, innovative propositions while ensuring regulatory compliance and operational stability.

Responsibilities

• Own the roadmap and delivery of giffgaff’s core mobile platform and ensure end-to-end service quality, particularly the integrity of real-time charging and rating.
• Collaborate with mobile subject matter experts, business product managers, internal engineering teams, and key third-party partners (including our outsourced Online Charging System provider).
• Translate business vision into clear, high-quality backlog items; manage platform priorities and drive delivery.
• Ensure the platform reliably supports business growth, maintains exceptional service availability, and underpins a trusted mobile experience for members.

Must haves

• Demonstrable experience in Product Ownership or Business Analysis roles, including substantial hands-on work with telecommunications platforms, MVNO/MNO BSS systems, or other high-transaction, real-time environments.
• Experience working with agile delivery squads with the technical knowledge to participate in technical conversations and architectural decisions.
• Functional knowledge of mobile rating and charging end-to-end service flows (provisioning, usage processing, session control, and financial impact of charging systems).
• Ability to translate complex business needs into clear, structured, and prioritised technical requirements.
• Exceptional communication, documentation, and stakeholder management skills, capable of influencing senior non-technical and commercial audiences.

The other stuff we are looking for

• Not a hands-on technical role, but a thorough understanding of technology and the high-level building blocks required to run a light MVNO is desirable.
• Functional understanding of event streaming or message queuing technologies (e.g., Kafka) from a data consumption perspective.
• Financial acumen related to platform costs, capacity planning, and ROI calculations for infrastructure investment.
• Competence with Jira, Confluence & LucidChart.
• Experience with regulatory requirements (SOX, PSD2, GDPR, lawful intercept) as they apply to mobile platform data.
• Understanding of mobile terminology such as MSISDN, VoLTE, 5G NSA, etc.

What’s in it for you

Our goal is to celebrate our people and their lives. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at giffgaff means you get a bumper reward package bursting with benefits, and extra options to tailor your package. We support you and your loved ones with comprehensive cover and wellbeing benefits. We operate with a hybrid model, offering a base location for collaboration and the right kit to work from home too.

Next steps

If we feel like a place where you can belong, we’d love to learn more about you and your experience. After submitting an application, the next steps may include a call from a Talent Acquisition Partner. Applications will be reviewed and interviews conducted throughout the advert; the closing date may move forward. If offered a job, it will be conditional on background checks, and some roles require a financial probity check. Your recruiter can provide more information. Thanks for your patience and for your interest in joining the giffgaff family.