At a Glance
- Tasks: Shape strategies to deepen member engagement and drive product adoption.
- Company: Join giffgaff, a dynamic company focused on customer relationships.
- Benefits: Enjoy a competitive salary, hybrid working options, and a supportive reward package.
- Other info: Collaborate with diverse teams in a flexible, innovative environment.
- Why this job: Make a real impact by enhancing customer experiences and driving commercial success.
- Qualifications: Experience in commercial growth and using data for decision making.
The predicted salary is between 50000 - 60000 £ per year.
This role sits at the heart of how giffgaff grows value from its existing member base. As Member In‑Life Manager, you’ll shape and deliver strategies that deepen engagement, increase product adoption, and unlock more value from each customer relationship. You’ll focus on identifying the right moments to connect with members and presenting relevant, timely offers that enhance their experience while driving commercial performance.
Day to day, you’ll work hands‑on with customer data to uncover behavioural patterns, propensities and triggers that signal opportunity. You’ll translate these insights into targeted, automated campaigns and journeys, partnering closely with CRM, data science, UX and commercial teams. Whether it’s driving migrations from PAYG to PAYM, increasing broadband penetration, or building cross‑sell journeys, you’ll take a test‑and‑learn approach, continuously optimising performance to balance customer value with commercial return.
Location: Uxbridge, Uxbridge, Uxbridge
Qualifications:
- Proven experience in commercial growth, CVM or cross‑sell environments
- Strong background using data and insights to drive customer value and decision making
- Experience designing and delivering targeted customer migration or upsell strategies
- Demonstrated ability to develop and optimise commercially viable campaigns
- Experience working within Telco, Financial Services or similar customer‑centric industries
- Ability to work closely with data science teams to develop predictive models
- Strong analytical mindset with a curiosity for uncovering customer behaviours
- Experience across PAYG, PAYM or Broadband products
- Confidence collaborating across CRM, UX, brand and commercial teams
- An agile approach with a test‑and‑learn mindset
Benefits:
Working at giffgaff includes a competitive salary, a broad reward package, and a range of benefits designed to support both you and your loved ones. The role offers hybrid working options, providing flexibility to work from home or in the Uxbridge office.
Contact Details:
giffgaff | Certified B Corp Recruitment Team
