Content Designer in Uxbridge

Are you both a skilful writer and a passionate content designer? It’s an exciting time to join giffgaff’s Experience Design team as a Content Designer. You’ll be right at the heart of our product teams, shaping journeys that help millions of members get what they need — clearly, simply, and in a way that feels unmistakably giffgaff.

From onboarding to everyday interactions, you’ll craft content that shows up in the right place at the right time, working closely with Product Designers, Product Owners, researchers, stakeholders, and our copywriters. You’ll also get stuck into marketing, social, promotions, and customer comms, helping bring our friendly, human voice to life across the whole member journey.

This role blends thoughtful content design with strong writing craft. You’ll be a careful wordsmith (grammar lovers welcome), confident using research and insight to shape your work, and passionate about accessibility and inclusive language. You’ll build great relationships, champion content across the business, and help keep raising the bar for experience design at giffgaff.

We’re also excited about how AI can support modern content design, so you’ll be curious about using AI tools to speed up ideation, analysis, and creation — always guided by human judgement and our brand voice. With big plans for 2026 and beyond, this is a chance to make a real impact, grow your craft, and help create experiences people genuinely enjoy.

Do you want to join a connectivity provider that's up to good? At giffgaff, we do things differently. We call out the bad and find a better way. We're laser-focused on flexibility, value and mutual good. And we're proud to be a certified B Corp. This means we've joined a network of more than 2,000 UK companies who want to make a positive impact on people and the planet.

Working at giffgaff is something you could be proud of too. You'll get the best of both worlds, the energy and fast pace of giffgaff, plus all the benefits that come with being part of our parent company, Virgin Media O2. Our business model is unique. We work with our members (our customers) to understand their needs in all areas of the business. We love this highly collaborative approach. We're always looking to acquire new members, and to do that we need the best people in our team. In return for your outstanding efforts, you'll be rewarded with a competitive salary and excellent benefits that are all about making your work life a winner.

Our bright and modern gaff is in Uxbridge, in leafy West London. But if commuting isn't for you, most of our roles can be hybrid or remote, or anywhere in between.

The must haves

• Strong full-time writing experience (we’re open to all levels)
• Have an understanding of the product delivery process
• Comfortable using data to make content design decisions
• Forensic about the outcomes of the content you’ve crafted
• A good understanding of Figma
• A strong understanding of content design and UX writing principles
• Fascinated by (and experienced in) content testing, in all its forms
• Confident applying brand tone of voice end-to-end, from microcopy to long form

The other stuff we are looking for

• Experience working with product designers and product developers
• Knowledge of the telco business

What’s in it for you

Our goal is to celebrate our people and their lives. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at giffgaff means you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

We’re all about hybrid working here, so expect to have a base location where you’ll have the right facilities to enable amazing collaboration and quality time with your team, alongside all the right kit to work from home too.

Next steps

If we feel like a place where you can belong, we’d love to learn more about you as a person and your experience to date. Once you’ve submitted an application, the next steps of the process, if successful, are likely to include a call from one of our Talent Acquisition Partners. Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information, if needed. Thanks for your patience and for showing an interest in joining the giffgaff family.