At a Glance
- Tasks: Drive customer loyalty and referral initiatives to boost growth in Mobile and Broadband.
- Company: Join giffgaff, a certified B Corp focused on positive impact and community.
- Benefits: Enjoy hybrid working, a rewarding package, and support for you and your loved ones.
- Other info: Collaborative environment with opportunities for personal and professional development.
- Why this job: Be part of a team that values flexibility, creativity, and making a difference.
- Qualifications: Experience in commercial growth and strong analytical skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
This is an exciting opportunity to join giffgaff as a Commerce Executive, where you will play a central role in turning customer advocacy into a powerful growth engine. Sitting within the Commercial team, you will take ownership of referral and loyalty initiatives that drive acquisition across Mobile and Broadband, ensuring that satisfied members actively contribute to attracting new customers.
Location: Uxbridge
Job Type: Full Time
Responsibilities:
- Manage the end-to-end execution of referral programmes while continuously evolving them to increase engagement and commercial performance.
- Work closely with Community, Member Innovation and Channel teams, using data and member insight to shape initiatives that strengthen loyalty and maximise lifetime value.
- Combine operational excellence with creative thinking, identifying opportunities to enhance the member experience and scale advocacy as a core growth channel.
Must Haves:
- Proven experience in commercial growth, CVM or advocacy programme management.
- Strong analytical skills with the ability to interpret customer data and drive actionable insight.
- Experience delivering performance-driven campaigns or programmes.
- Clear understanding of how incentives influence customer behaviour.
- Ability to collaborate effectively across multiple teams and stakeholders.
Other Qualifications:
- Experience working with referral or advocacy platforms.
- Exposure to channel or performance marketing in a commercial environment.
- Background in telecoms, particularly PAYG, PAYM or Broadband.
- Creative thinking when developing customer propositions and journeys.
- A proactive mindset with a focus on identifying new growth opportunities.
Benefits:
We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. Working at giffgaff means you get a reward package bursting with benefits, plus extras you can add if you'd like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way. We’re all about hybrid working here, and expect to have a base location where you’ll have the right facilities to enable collaboration and quality time with your team, alongside the right kit to work from home too.
Application Process:
Once you submit an application, the next steps of the process, if successful, are likely to include an initial recruiter conversation, followed by interviews with the hiring team and a task or case study. Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check.
Commercial Executive @ giffgaff in Uxbridge employer: giffgaff | Certified B Corp
Join a forward-thinking company in Uxbridge, West London, where your role as a Senior Mobile Engineer will not only allow you to innovate but also contribute to a culture that values diversity and inclusion. With hybrid or remote working options, competitive salaries, and a strong emphasis on work-life balance and professional development, this is an excellent opportunity for those seeking meaningful and rewarding employment in a collaborative environment.
Contact Details:
giffgaff | Certified B Corp Recruitment Team
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