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- Tasks: Lead the design of seamless onboarding journeys for new giffgaff members.
- Company: Join giffgaff, a certified B Corp focused on positive impact and community collaboration.
- Benefits: Enjoy competitive salary, hybrid work options, and a vibrant company culture.
- Why this job: Make a meaningful impact while working in a supportive, innovative environment.
- Qualifications: Experience in user-centred design and a strong portfolio showcasing your design process.
- Other info: Be part of a diverse team committed to sustainability and inclusivity.
The predicted salary is between 48000 - 72000 £ per year.
Join to apply for the Senior Product Designer role at giffgaff | Certified B Corp
Join to apply for the Senior Product Designer role at giffgaff | Certified B Corp
Make this the best gig of your career
Join our Experience Design team and shape how new members discover, join, and start using giffgaff. You\’ll take ownership of the end-to-end onboarding experience, whether that\’s SIM-only or mobile phone journeys, working alongside a Product Manager, Engineers, and a Content Designer.
Summary
Location
Uxbridge
Job Family
Digital & Technology
Job Type
Full Time
Ref #
68812
Make this the best gig of your career
Join our Experience Design team and shape how new members discover, join, and start using giffgaff. You\’ll take ownership of the end-to-end onboarding experience, whether that\’s SIM-only or mobile phone journeys, working alongside a Product Manager, Engineers, and a Content Designer.
You\’ll report to our Lead Product Designer, who oversees all product areas, but you\’ll be the go-to design lead for onboarding, trusted to set the bar, lead by example, and support others to do their best work.
We’re a lean, product-led business, and our team’s mission is to design simple, smart experiences that feel effortless for our members (we don’t call them users). If you\’re up to good and motivated by meaningful impact, we’d love to hear from you.
Key Responsibilities
- Lead the design of onboarding journeys from first contact to first success, helping members join giffgaff smoothly and confidently.
- Apply a full UCD approach, from discovery to measuring value, using evidence to shape design decisions and solve real member problems.
- Shape problems worth solving: uncover the root causes of friction, understand the member and business impact, and prioritise what matters.
- Map journeys and surface opportunities with compelling storytelling that aligns cross-functional teams around member needs.
- Facilitate collaboration with engineers, content, product and other designers to ensure solutions are desirable, feasible and viable.
- Prototype, test and learn quickly, using lean, iterative approaches to validate hypotheses and improve outcomes fast.
- Measure and report on impact: use data, research, and feedback to show the value design delivers to members and the business.
- Champion our design system and contribute to its evolution, especially across onboarding touchpoints.
- Mentor junior designers, support peer critique, and raise the overall quality and maturity of design work in your area.
- B Corp commitment to make ethical and responsible decisions that support giffgaff’s impact on people, planet and profit.
Who we are
Do you want to join a connectivity provider that’s up to good? At giffgaff we do things differently. We call out the bad and find a better way. We’re laser-focused on flexibility, value and mutual good.
And we’re proud to be a certified B Corp. This means we\’ve joined a network of more than 2,000 UK companies, who want to make a positive impact on people and the planet. Working at giffgaff is something you could be proud of too.
You’ll get the best of both worlds, the energy and fast pace of giffgaff, plus all the benefits that come with being part of our parent company, Virgin Media O2.
Our business model is unique. We work with our members (our customers) to understand their needs in all areas of the business. We love this highly collaborative approach. We’re always looking to acquire new members, and to do that we need the best people in our team.
In return for your outstanding efforts, you\’ll be rewarded with a competitive salary and excellent benefits that are all about making your work life a winner. Take a look at our culture and benefits page – you might just be surprised!
Our bright and modern gaff is in Uxbridge, in leafy West London. But if commuting isn’t for you, most of our roles can be hybrid or remote, or anywhere in between.
The must haves
If you\’re ticking most of the below, but not all – we\’d still love to hear from you!
- Experience designing digital products end to end; not just features, but flows, outcomes, and systems.
- Deep expertise in user-centred design and applying it in real-world product teams, from framing opportunities to validating solutions.
- Skilled in wide range of generative and evaluative research methods:
- Running moderated interviews and usability tests (remote and in-person)
- Setting up unmoderated studies using tools like Maze
- Conducting guerrilla or lightweight research to gather quick, early feedback
The other stuff we are looking for
- You care deeply about outcomes, not outputs.
- You see constraints as creative fuel.
- You’re energised by collaboration and open feedback.
- You bring clarity to complexity — and help others do the same.
- You’re curious, proactive, and always looking for ways to improve things.
What\’s in it for you
Balancing people, planet and profit
We\’re a proud B Corp, so success here isn’t just about profit – it’s about people and the planet too. In this role, you’ll be expected to play your part in championing a fairer, more sustainable future. Whether it’s how you make decisions, work with others, or deliver your goals – you’ll play an active part in helping us deliver better business.
Our commitment to diversity, equity and inclusion
People, and the way they work, define our culture and we encourage everyone to bring their whole selves to the gaff. That\’s why we believe in creating an equitable, fairer, more inclusive business that champions different ideas and perspectives.
Because we genuinely care about making sure everyone feels included and valued, we\’re always listening to your thoughts on how to make the \’gaff even better. Our Affinity Groups are a fantastic way we do that. We\’re really proud of the work they do.
If this sounds like it could be the best gig of your career, apply today!
We’d love to hear from you.
Next steps
Once you\’ve applied the next steps of the process, if successful, are likely to include a chat with our recruiter followed by 3 interviews with the team.
If you’ve got any burning questions or require reasonable adjustments to support you through the recruitment process, please drop the recruiter a note. Thanks for your patience in the meantime and for showing an interest in joining the giffgaff family.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Design, Art/Creative, and Information Technology
-
Industries
Telecommunications
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Senior Product Designer employer: giffgaff | Certified B Corp
Contact Detail:
giffgaff | Certified B Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Designer
✨Tip Number 1
Familiarise yourself with giffgaff's unique business model and values. Understanding their commitment to being a B Corp and how they prioritise people, planet, and profit will help you align your design philosophy with theirs during interviews.
✨Tip Number 2
Showcase your experience in user-centred design by preparing specific examples of how you've led design projects from discovery to implementation. Be ready to discuss the impact of your designs on user experience and business outcomes.
✨Tip Number 3
Brush up on your prototyping skills, especially using Figma. Since the role involves rapid prototyping and testing, demonstrating your ability to create effective prototypes quickly will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your collaborative experiences with cross-functional teams. Highlight instances where you've worked closely with product managers, engineers, and content designers to deliver successful onboarding experiences.
We think you need these skills to ace Senior Product Designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in user-centred design and showcases your ability to lead design initiatives. Use specific examples that demonstrate your skills in designing onboarding journeys and collaborating with cross-functional teams.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating meaningful user experiences. Mention your familiarity with giffgaff's values as a B Corp and how you align with their mission to make a positive impact on people and the planet.
Showcase Your Portfolio: Include a link to your portfolio that clearly outlines your design process and the outcomes of your projects. Highlight case studies that reflect your experience in end-to-end product design and your analytical approach to solving complex problems.
Prepare for Interviews: Anticipate questions about your design philosophy and how you measure success in your projects. Be ready to discuss your experience with various research methods and how you've used data to inform your design decisions.
How to prepare for a job interview at giffgaff | Certified B Corp
✨Showcase Your Design Process
Be prepared to discuss your design process in detail. Highlight how you approach user-centred design, from discovery to validation. Use examples from your portfolio to illustrate how you've solved complex problems and delivered value.
✨Demonstrate Collaboration Skills
Since the role involves working closely with cross-functional teams, share experiences where you've successfully collaborated with product managers, engineers, and content designers. Emphasise your ability to facilitate discussions and align team goals around member needs.
✨Prepare for User Research Questions
Expect questions about your experience with generative and evaluative research methods. Be ready to discuss specific projects where you conducted user interviews or usability tests, and how those insights influenced your design decisions.
✨Align with giffgaff's Values
Familiarise yourself with giffgaff's commitment to ethical practices and their B Corp status. Be prepared to discuss how your values align with theirs and how you can contribute to their mission of making a positive impact on people and the planet.
