At a Glance
- Tasks: Provide expert fitting and customer service for military uniforms while promoting our prestigious brand.
- Company: Join the iconic Gieves & Hawkes, a leader in bespoke tailoring with a rich heritage.
- Benefits: Enjoy competitive salary, bonuses, discounts, and extensive development opportunities.
- Other info: Dynamic role with opportunities for growth and recognition in a supportive environment.
- Why this job: Be part of a historic brand serving military personnel and make a real impact.
- Qualifications: Tailoring skills, attention to detail, and excellent customer service abilities are essential.
The predicted salary is between 30000 - 40000 € per year.
Headquartered at No.1 Savile Row, Gieves & Hawkes is a global destination for the very best menswear, from legendary bespoke tailoring to exceptional ready-to-wear. With roots planted firmly in a military tailoring tradition, Gieves & Hawkes has over 250 years of trading history and has counted every British Monarch since George III among an esteemed list of patrons.
The company continues to proudly serve the British Royal Household and is honoured to serve several other Royal households around the world along with Heads of State, business leaders, sports legends and global stars of stage and screen. The key to our success is the people who can dynamically reinforce our roots as bespoke tailors and military outfitters - all while introducing our heritage as travellers and explorers.
We believe in nurturing the talent of our employees and developing their skills.
Purpose of the Role
A Sales and Uniform Ambassador combines retail sales, customer service, and technical garment fitting expertise to promote the brand. Support and uphold the prestigious values the Royal Warrants symbolise, to be a key ambassador offering impeccable service to our Military customers, while representing the House of Gieves and Hawkes. To support the Head of Military with growth and development of the Made to Measure program, develop and support sales drive while delivering exceptional customer service within the Military department.
Key Role Accountabilities
- Providing customer uniform fitting service through Military MTM
- Provide customer service and support for Military uniform alterations
- Travel to Military bases and stations for trade fairs and customer fittings
- Support department manager with VIP accounts as necessary
- Support manager as point of contact and customer services with Bespoke customers
- Support scheduling diary for MTM fittings and appointments
- Manage and support telephone and email orders/enquiries
- Manage and support Military walk in service, fitting and sales
- Support and administrate stock buy requirements
- Develop and maintain contact library – suppliers, partners, services
- Develop, maintain and support regulation library – print and digital
Qualifications and Skills
- Tailoring Expertise: Proficiency in measuring, marking and altering garments - Preferred
- Attention to detail: A keen eye for detail to ensure uniforms adhere to strict military regulations and standards - Essential
- Customer Service: Ability to interact with Military personnel at all levels to discuss various fittings and requirements - Essential
- Exceptional verbal and written communication skills - Essential
- Good time management and organisation skills - Essential
- Competent with Word, Outlook and Excel - Essential
- A knowledge or interest in military uniforms – Preferred
- Driving license – Preferred
Benefits
- Competitive basic salary
- Commission led bonuses across a wide range of products
- Monthly Group Rewards and Recognition
- Long Service awards
- Join the Fearless1200 Incentive Scheme
- We offer a wide range of Development Courses with National Qualifications
- 28 Days Holiday
- Instore Uniform Discount
- Discounted Gym membership
- Group Wide 20% Discount across all Frasers Group brands
Military Tailoring and Customer Service Specialist employer: Gieves-
At Gieves & Hawkes, we pride ourselves on being an exceptional employer, offering a unique blend of rich heritage and modern workplace culture. Our commitment to employee development is evident through our extensive training programmes and opportunities for growth within the prestigious realm of military tailoring and customer service. Located at the iconic No.1 Savile Row, we foster a dynamic environment where passion for bespoke craftsmanship meets unparalleled customer service, making it a truly rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Military Tailoring and Customer Service Specialist
✨Tip Number 1
Get to know the brand inside out! Research Gieves & Hawkes, their history, and their military tailoring expertise. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Practice your customer service skills! Role-play scenarios where you interact with military personnel. This will prepare you for real-life situations and demonstrate your ability to handle various fittings and requirements.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Gieves & Hawkes team.
We think you need these skills to ace Military Tailoring and Customer Service Specialist
Some tips for your application 🫡
Show Your Tailoring Passion:When you write your application, let your love for tailoring shine through! Share any experiences or skills you have that relate to military uniforms or bespoke tailoring. We want to see your enthusiasm for the craft!
Highlight Customer Service Skills:Since this role is all about customer service, make sure to include examples of how you've provided exceptional service in the past. We’re looking for those who can connect with our Military customers and make them feel valued.
Be Detail-Oriented:Attention to detail is key in this role, so ensure your application is free from typos and errors. We appreciate a well-structured application that reflects your ability to adhere to strict standards, just like the uniforms we tailor!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Gieves-
✨Know Your Tailoring Basics
Brush up on your tailoring knowledge, especially military uniform standards. Be ready to discuss specific techniques for measuring and altering garments, as this role requires a keen eye for detail.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about situations where you’ve dealt with challenging customers or gone above and beyond to meet their needs, particularly in a retail or military context.
✨Research Gieves & Hawkes
Familiarise yourself with the history and values of Gieves & Hawkes. Understanding their heritage and commitment to bespoke tailoring will help you align your answers with their brand ethos during the interview.
✨Practice Your Communication
Since exceptional verbal and written communication skills are essential, practice articulating your thoughts clearly. Consider conducting mock interviews with a friend to refine your responses and ensure you convey your passion for the role.
