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For Companies At a Glance
- Tasks: Provide expert fitting and customer service for military uniforms while promoting our prestigious brand.
- Company: Join Gieves & Hawkes, a legendary menswear brand with over 250 years of history.
- Benefits: Enjoy competitive salary, commission bonuses, discounts, and extensive development courses.
- Why this job: Be a key ambassador for a royal brand and make a real impact in military tailoring.
- Qualifications: Attention to detail, customer service skills, and tailoring expertise preferred.
- Other info: Dynamic role with opportunities for growth and recognition in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Headquartered at No.1 Savile Row, Gieves & Hawkes is a global destination for the very best menswear, from legendary bespoke tailoring to exceptional ready‑to‑wear. With roots planted firmly in a military tailoring tradition, Gieves & Hawkes has over 250 years of trading history and has counted every British monarch since George III among an esteemed list of patrons. It proudly serves the British Royal Household and has honoured several other Royal households worldwide as well as heads of state, business leaders, sports legends, and global stars of stage and screen.
Purpose of the role
A Sales and Uniform Ambassador combines retail sales, customer service, and technical garment fitting expertise to promote the brand. The role supports and upholds the prestigious values the Royal Warrants symbolize, serving as a key ambassador offering impeccable service to military customers while representing the House of Gieves & Hawkes. It also supports the Head of Military with growth and development of the Made‑to‑Measure program, drives sales, and delivers exceptional customer service within the Military department.
Job Description – Key Role Accountabilities
- Provide customer uniform fitting service through Military MTM.
- Provide customer service and support for Military uniform alterations.
- Travel to Military bases and stations for trade fairs and customer fittings.
- Support department manager with VIP accounts as necessary.
- Support manager as point of contact and customer services with Bespoke customers.
- Support scheduling diary for MTM fittings and appointments.
- Manage and support telephone and email orders/exqueries.
- Manage and support Military walk‑in service, fitting and sales.
- Support and administrate stock buy requirements.
- Develop and maintain contact library – suppliers, partners, services.
- Develop, maintain and support regulation library – print and digital.
Qualifications – Key Requirements & Skills
- Tailoring expertise: Proficiency in measuring, marking and altering garments – Preferred.
- Attention to detail: A keen eye for detail to ensure uniforms adhere to strict military regulations and standards – Essential.
- Customer service: Ability to interact with Military personnel at all levels to discuss various fittings and requirements – Essential.
- Exceptional verbal and written communication skills – Essential.
- Good time management and organisational skills – Essential.
- Competent with Word, Outlook and Excel – Essential.
- A knowledge or interest in military uniforms – Preferred.
- Driving license – Preferred.
Additional Information
- Competitive basic salary
- Commission‑led bonuses across a wide range of products
- Monthly Group Rewards and Recognition
- Long Service awards
- Fearless 1000 Incentive Scheme
- Wide range of Development Courses with National Qualifications
- 28 Days Holiday
- In‑store Uniform Discount
- Discounted gym membership
- Group‑wide 20 % discount across all Frasers Group brands
Military Tailoring and Customer Service Specialist employer: Gieves & Hawkes
Contact Detail:
Gieves & Hawkes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Military Tailoring and Customer Service Specialist
✨Tip Number 1
Get to know the brand inside out! Research Gieves & Hawkes, their history, and their military tailoring expertise. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Practice your customer service skills! Role-play scenarios where you interact with military personnel. This will prepare you for real-life situations and demonstrate your ability to provide exceptional service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Gieves & Hawkes team.
We think you need these skills to ace Military Tailoring and Customer Service Specialist
Some tips for your application 🫡
Show Off Your Tailoring Skills: Make sure to highlight any tailoring expertise you have in your application. We want to see your proficiency in measuring, marking, and altering garments, as this is key for the role!
Attention to Detail is Key: When writing your application, emphasise your keen eye for detail. Mention any experiences where you've had to adhere to strict standards, especially in a military context, as this will resonate with us.
Customer Service Experience Matters: We love candidates who can interact well with customers! Share examples of your customer service experience, particularly if you've worked with military personnel or in similar environments.
Keep It Organised and Professional: Make sure your application is well-structured and free of errors. Good time management and organisational skills are essential, so let that shine through in your written communication!
How to prepare for a job interview at Gieves & Hawkes
✨Know Your Tailoring Basics
Brush up on your tailoring knowledge before the interview. Understand the key aspects of military uniforms and the importance of precision in measurements and alterations. This will show your passion for the craft and your ability to uphold the standards expected by Gieves & Hawkes.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about situations where you’ve gone above and beyond for a customer, especially in a retail or service environment. This will demonstrate your ability to connect with military personnel and meet their unique needs.
✨Familiarise Yourself with the Brand
Do your homework on Gieves & Hawkes and its rich history. Understanding the brand's values, especially its connection to the military and royal households, will help you articulate why you want to be part of their team and how you can contribute to their legacy.
✨Prepare for Practical Scenarios
Be ready to discuss practical scenarios related to uniform fittings and alterations. You might be asked how you would handle specific customer requests or challenges. Practising these scenarios will help you feel more confident and prepared during the interview.