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For Companies At a Glance
- Tasks: Provide expert fitting and customer service for military uniforms while promoting our prestigious brand.
- Company: Join the iconic House of Gieves and Hawkes, a leader in bespoke tailoring with a rich history.
- Benefits: Enjoy competitive salary, commission bonuses, discounts, and 28 days holiday.
- Why this job: Be a key ambassador for a brand that serves royalty and influential figures.
- Qualifications: Tailoring expertise and exceptional customer service skills are essential.
- Other info: Opportunities for professional development and a dynamic work environment await you.
The predicted salary is between 30000 - 42000 £ per year.
Company Description
House of Gieves and Hawkes is a global destination for the very best menswear, from legendary Bespoke tailoring to exceptional ready-to-wear. With roots planted firmly in a military tailoring tradition, Gieves & Hawkes has over 250 years of trading history and has counted every British Monarch since George III among an esteemed list of patrons. The company continues to proudly serve the British Royal Household and is honoured to serve several other Royal households around the world along with Heads of State, business leaders, sports legends and global stars of stage and screen.
The key to our success is the people who can dynamically reinforce our roots as bespoke tailors and military outfitters - all while introducing our heritage as travellers and explorers. We believe in nurturing the talent of our employees and developing their skills.
Purpose of the role:
A Sales and Uniform Ambassador combines retail sales, customer service, and technical garment fitting expertise to promote the brand. Support and uphold the prestigious values the Royal Warrants symbolise, to be a key ambassador offering impeccable service to our Military customers, while representing the House of Gieves and Hawkes. To support the Head of Military with growth and development of the Made to Measure program, develop and support sales drive while delivering exceptional customer service within the Military department.
Key Role Accountabilities:
- Providing customer uniform fitting service through Military MTM
- Provide customer service and support for Military uniform alterations
- Travel to Military bases and stations for trade fairs and customer fittings
- Support department manager with VIP accounts as necessary
- Support manager as point of contact and customer services with Bespoke customers
- Support scheduling diary for MTM fittings and appointments
- Manage and support telephone and email orders/enquiries
- Manage and support Military walk in service, fitting and sales
- Support and administrate stock buy requirements
- Develop and maintain contact library – suppliers, partners, services
- Develop, maintain and support regulation library – print and digital
Qualifications Key Requirements & Skills:
- Tailoring Expertise: Proficiency in measuring, marking and altering garments - Preferred
- Attention to detail: A keen eye for detail to ensure uniforms adhere to strict military regulations and standards - Essential
- Customer Service: Ability to interact with Military personnel at all levels to discuss various fittings and requirements - Essential
- Exceptional verbal and written communication skills - Essential
- Good time management and organisation skills - Essential
- Competent with Word, Outlook and Excel - Essential
- A knowledge or interest in military uniforms – Preferred
- Driving license – Preferred
Additional Information:
- Competitive basic salary
- Commission led bonuses across a wide range of products
- Monthly Group Rewards and Recognition
- Long Service awards
- Join the Fearless1000 Incentive Scheme
- We offer a wide range of Development Courses with National Qualifications
- 28 Days Holiday
- Instore Uniform Discount
- Discounted Gym membership
- Group Wide 20% Discount across all Frasers Group brands
Military Tailoring and Customer Service Specialist in London employer: Gieves & Hawkes
Contact Detail:
Gieves & Hawkes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Military Tailoring and Customer Service Specialist in London
✨Tip Number 1
Get to know the company inside out! Research Gieves & Hawkes, their history, and their military tailoring expertise. This will help you connect with the brand during interviews and show that you're genuinely interested in being part of their legacy.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Gieves & Hawkes. Personal connections can make a huge difference!
✨Tip Number 3
Practice your customer service skills! Since the role involves interacting with military personnel, think about scenarios where you can demonstrate your ability to provide exceptional service. Role-play with a friend to build confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Gieves & Hawkes. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Military Tailoring and Customer Service Specialist in London
Some tips for your application 🫡
Show Your Tailoring Passion: When you're writing your application, let your love for tailoring shine through! Share any experiences or skills you have that relate to military uniforms and bespoke tailoring. We want to see your enthusiasm for the craft!
Highlight Customer Service Skills: Make sure to emphasise your customer service experience. We’re looking for someone who can connect with military personnel and provide top-notch service. Use examples from your past roles to show us how you’ve excelled in this area.
Be Detail-Oriented: Attention to detail is key in this role, so don’t forget to proofread your application! Ensure everything is clear and concise, and that it reflects the high standards we uphold at Gieves & Hawkes. We appreciate a polished presentation!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at No.1 Savile Row!
How to prepare for a job interview at Gieves & Hawkes
✨Know Your Tailoring Basics
Brush up on your tailoring knowledge, especially military uniform standards. Be ready to discuss specific techniques for measuring and altering garments, as this will show your expertise and attention to detail.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about situations where you interacted with clients, particularly in a retail or military context, and be ready to share how you handled their needs.
✨Research the Brand's Heritage
Familiarise yourself with the history of Gieves & Hawkes and its connection to military tailoring. Understanding the brand's legacy will help you convey your enthusiasm and alignment with their values during the interview.
✨Practice Your Communication Skills
Since exceptional verbal and written communication is essential, practice articulating your thoughts clearly. Consider conducting mock interviews with a friend to refine your responses and ensure you come across as confident and professional.