At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive sales.
- Company: Join Gieves & Hawkes, a prestigious brand at the heart of English tailoring.
- Benefits: Enjoy 25 days holiday, generous discounts, and a bonus scheme.
- Other info: Opportunity for career growth in a vibrant and supportive environment.
- Why this job: Be part of a heritage brand and make a real impact in luxury retail.
- Qualifications: 3-5 years in luxury retail, strong people management skills, and a passion for tailoring.
The predicted salary is between 26771 - 32721 £ per year.
With three Royal Warrants to our name, at the prestigious address of No.1 Savile Row, Gieves & Hawkes maintain's its position at the heart of English tailoring.
Both Thomas Hawkes and James Gieve were quintessential English gentleman who understood the needs of international travellers and explorers.
They dressed in style, dignity, confidence and charm.
They were curators of the finest things in life, set high standards of artisan craftsmanship and quality.
They were maverick and risk takers.
Men who enjoyed life.
Men who looked further then the shores of England.
These values remain true to the heritage and quality of the Gieves and Hawkes brand ethos.
The key to our success is the people who can dynamically reinforce our roots as bespoke tailors and military outfitters - all while introducing our heritage as travellers and explorers.
We are most excited to maintain our position as No1 Savile Row and would like to attract others who share this dynamic enthusiasm for the brand.
We believe in nurturing the talent of our employees and developing their skills.
Purpose of the role
- To be responsible for the efficient running and operations of the store
- To Develop and grow the ready-to-wear & made-to-measure areas of the business.
- To Market & network Gieves & Hawkes locally & regionally
- To lead, develop and manage an outstanding team who consistently deliver an exceptional customer experience.
- To achieve and exceed set financial targets and KPI's
- To always be an ambassador of the brand and key corporate values
Key role Accountabilities
- Financial Targets
- To achieve set financial targets on a daily/weekly/monthly/quarterly and annual basis
- To liaise with and update the Reginal Manager regarding all financial targets and weekly reports relating to the department.
- To ensure that the sales team are updated daily with progress on the weekly, monthly and year to date performance and tasked accordingly
- KPI Management
- Daily, weekly, monthly and Annual KPI management including but not limited to conversion rates, ATV, UPT and CRM Data Capture - all for both the store and the individual members of the team.
- Customer Service
- To always deliver an outstanding customer experience
- To always maintain excellent levels of customer service within the store
- Engage with customers making purchases to establish their present and future requirements.
- To monitor and deliver outstanding after sales service
- To ensure a well-trained, well-groomed, enthusiastic sales team are always on hand to meet, greet and host their customers
- Visual Merchandising
- To ensure the store delivers an outstanding customer experience the highest standards of housekeeping and visual merchandising standards must be maintained.
- Stock Management and Security
- To ensure that the store has correct stock levels, always, and that replenishment orders are placed in liaison with the merchandise and planning team.
- To monitor and act upon all stock and takings discrepancies immediately in liaison with the Stock Control Dept and Merchandise and Planning Dept
- To ensure that weekly and seasonal deliveries, goods in and out and negative stock procedures are undertaken as per the set G&H guidelines
- Team Management
- To effectively manage staff, in close liaison with the Human Resources dept.
With reference to recruitments, induction, training, disciplinary matters, appraisals and payroll.
- To ensure that correct staffing levels are always maintained
- To ensure everyone in the team receive thorough product knowledge training throughout the year
- To hold daily meetings to ensure the team is updated and to receive feedback on all relevant store matters
- To ensure that all staff are well always presented and portray an appropriate brand and company image
- To maintain close communication with the company's HR manager and HR Dept
- To have a good awareness and understanding of the company's disciplinary procedures as stated in the company handbook
- To motivate the team through encouragement, setting of individual objectives and accountabilities, giving reinforcement and feedback to enhance the team's development and performance
- Health and Safety
- To ensure that the store complies with the company's H&S policy.
- Marketing
- Achievement of CRM Data capture targets against sales placed through the till
- Work with the Regional Manager/Marketing Manager to plan localised events and to ensure invitation lists are accurate and relevant customers are invited
Gieves & Hawkes/Fraser Group Benefits
- 25 days holiday plus bank holidays
- Fearless 1200
- Stakeholder Pension Scheme
- 60% discount in our full price G&H stores &
- 20% discount, other Fraser Group stores
- Managers Bonus scheme
Requirements
- Minimum of 3/5 years' experience in luxury retail, ideally menswear, at an Assistant Manager or Store Manager level
- Passion for driving new business & networking with business/individuals
- Clear, concise, polite communication essential
- Expert in people management & improving team performance
- Passionate about of all things tailoring, with a desire to increase this knowledge.
- Proficient in English, both verbal and written.
- Able to work under pressure, managing multiple scenarios at any given time, finding solutions
- Immaculately presented
- Punctual, flexible, and able to adapt to the needs of the business at short notice
- #J-18808-Ljbffr
Store Manager in Bath employer: Gieves & Hawkes
Gieves & Hawkes, located at the prestigious No.1 Savile Row, is an exceptional employer that values its employees as the cornerstone of its heritage in bespoke tailoring. With a commitment to nurturing talent and providing growth opportunities, the company fosters a dynamic work culture where team members are encouraged to excel and deliver outstanding customer experiences. Employees enjoy generous benefits, including a competitive holiday allowance, a robust pension scheme, and significant discounts, all while being part of a brand that embodies craftsmanship and elegance.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in Bath
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Gieves & Hawkes, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Gieves & Hawkes!
We think you need these skills to ace Store Manager in Bath
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Gieves & Hawkes, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Gieves & Hawkes and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Gieves & Hawkes that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Gieves & Hawkes
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
