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For Companies At a Glance
- Tasks: Support the Store Manager in launching a new store and driving customer service excellence.
- Company: Join Gieves & Hawkes, a prestigious luxury menswear brand in Bath.
- Benefits: Competitive salary, generous staff discounts, holiday allowance, and gym membership perks.
- Why this job: Be part of an exciting new store opening and shape a dynamic team culture.
- Qualifications: 5 years in luxury retail, strong communication skills, and a passion for tailoring.
- Other info: Opportunity for career growth and entrepreneurial involvement in building the Bath business.
The predicted salary is between 28500 - 31500 £ per year.
Overview
Assistant Store Manager – New Store Opening at Gieves & Hawkes, Bath. This role supports the Store Manager in day-to-day management as the new store opens, focusing on establishing a new team, driving customer service, retail standards, and profitability. Deputising for the Store Manager in their absence.
Key Responsibilities
- Financial Targets: To assist the Store Manager in communicating financial targets to the team; support the sales team in achieving targets; support the SM in improving performance through business development and relationship building; complete weekly trade report; ensure tailoring related costs are kept in line and act on escalations.
- Team Management: manage the sales floor performance across service, brand awareness, product knowledge and visual merchandising standards; ensure garment alterations are carried out correctly and costs charged; participate in weekly meetings; develop weekly training; support recruitment, induction, training, discipline, and appraisals; communicate with HR; ensure staff present the company image; manage performance with escalation as needed.
- Stock Management and Security: daily floor walks; maintain stock levels and replenishment; manage theft risks; assist weekly cycle counts and escalate; oversee scheduling and store recovery; ensure the shop layout is commercially led; ensure store opens/closes securely; support in-store events.
- Customer Service: lead by example, handle enquiries promptly within 24 hours; ensure professional written communications; review and improve service standards; resolve problems and troubleshoot as needed.
- General: undertake other duties as needed; entrepreneurial approach to building the Bath business; develop networking to grow client base.
Qualifications / Requirements
- Minimum of 5 years’ experience in luxury retail, ideally menswear, at a Department Manager/Assistant Manager level or store manager of a smaller store. Clear, concise, polite communication essential.
- Passionate about tailoring with a desire to expand knowledge.
- Proficient in English, both verbal and written.
- Able to work under pressure, manage multiple scenarios, and find solutions.
- Immaculately presented; punctual, flexible, and able to adapt to business needs at short notice.
Additional Information
- Basic rate salary £28,500 – £31,500 per annum depending on experience
- 28 days holiday a year, inclusive of bank holidays
- 20% Staff Discount across all Frasers group Stores
- Clothing allowance
- Commercial Bonuses
- Generous product discount on all Gieves & Hawkes products
- Long Service awards
- Cycle to work scheme
- Discounted Gym membership
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Assistant Store Manager - New Store Opening employer: Gieves & Hawkes
Contact Detail:
Gieves & Hawkes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager - New Store Opening
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who have experience with luxury brands. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up and shine! If you know of any upcoming events or openings at Gieves & Hawkes, make sure to attend. It’s a great way to meet the team and show off your passion for tailoring and customer service.
✨Tip Number 3
Prepare for the interview by researching the brand and its values. Be ready to discuss how your experience aligns with their goals, especially around driving customer service and managing a team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Assistant Store Manager - New Store Opening
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Assistant Store Manager role. Highlight your luxury retail experience and any relevant achievements to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for tailoring and how you can contribute to building the Bath business. Keep it professional but let your personality show through.
Showcase Your Communication Skills: Since clear communication is key, ensure your written application is concise and polite. We want to see that you can handle enquiries and maintain professional standards right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Gieves & Hawkes
✨Know Your Numbers
Before the interview, brush up on key financial metrics relevant to retail. Be ready to discuss how you've helped previous teams meet or exceed sales targets. This shows you understand the business side of things and can contribute to profitability.
✨Showcase Team Management Skills
Prepare examples of how you've successfully managed a team in the past. Highlight your experience in training, motivating, and developing staff. Gieves & Hawkes will want to see that you can lead by example and foster a positive team environment.
✨Demonstrate Customer Service Excellence
Think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you handle complaints and improve service standards. This role is all about customer satisfaction, so showing your passion for service is key.
✨Be Ready to Talk Tailoring
Since this position involves a focus on tailoring, make sure you can speak knowledgeably about the subject. Share your passion for menswear and any relevant experiences. This will help you connect with the brand and show you're a good fit for their culture.