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- Tasks: Assist patients and manage appointments in a friendly, efficient manner.
- Company: Join a welcoming GP practice with a supportive team in Kippax, Leeds.
- Benefits: Flexible hours, training provided, and a positive work environment.
- Why this job: Make a difference in patients' lives while developing valuable skills.
- Qualifications: Good customer service and IT skills; training available for newcomers.
- Other info: Opportunity for career growth in a dynamic healthcare setting.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Main duties of the job:
- Receiving patients consulting with members of the practice team
- Handling completed repeat prescriptions to patients and checking names and addresses
- Be able to cover all reception positions as necessary
- Process appointment requests for today and future appointments from patients by telephone and in person
- Deal with visit requests
- Process patient online access
- Care navigation of patients' requests
- Registrations of new patients, computer data entry and medical records
- Process patients' change of address, computer data and medical records (have knowledge of practice area)
- Process repeat prescription requests in accordance with practice guidelines
- Have working knowledge of telephone during and after hours
- Ensure building security and have thorough knowledge of it
- Make tea/coffee for staff
- Any other tasks allocated by managers
CONFIDENTIALITY:
In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal data.
HEALTH & SAFETY:
The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
Person Specification:
- Must be fully flexible and able to work extra to help cover holidays and absence as and when needed
- Good Customer Service Skills
- Good IT Skills
- Good telephone skills
- Good at working under pressure
- Ability to work on own initiative
- Experience of working in a GP practice preferable but not essential as full training will be given.
Qualifications:
- Grade A-C in English and Maths
- This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Reception/Administrator in Leeds employer: Gibson Lane Practice
Contact Detail:
Gibson Lane Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception/Administrator in Leeds
✨Tip Number 1
Get to know the practice! Research our GP practice, its values, and the team. This will help you tailor your approach during interviews and show us that you're genuinely interested in being part of our friendly environment.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common questions and answers with a friend or in front of a mirror. This will boost your confidence and help you articulate your customer service skills effectively.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the tone for a positive interaction with us and the patients you'll be assisting.
✨Tip Number 4
Follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression. It shows us that you're proactive and keen on joining our team.
We think you need these skills to ace Reception/Administrator in Leeds
Some tips for your application 🫡
Show Your Friendly Side: In your application, let your personality shine through! We’re all about creating a positive and friendly atmosphere, so share examples of how you’ve helped others or made someone’s day better.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so make sure to highlight your relevant skills and experiences without waffling on too much.
Tailor Your Application: Make sure to customise your application for the Reception/Administrator role. Mention specific duties from the job description that you’re excited about and how your experience aligns with them.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Gibson Lane Practice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Reception/Administrator. Familiarise yourself with tasks like handling prescriptions, processing appointments, and managing patient data. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves direct interaction with patients, be prepared to discuss your customer service experience. Think of specific examples where you've provided excellent service or resolved issues effectively. This will demonstrate your ability to project a positive and friendly image, which is crucial for the practice.
✨Practice Common Interview Questions
Anticipate questions related to working under pressure, handling difficult situations, and your IT skills. Practising your responses can help you articulate your thoughts clearly during the interview. Consider role-playing with a friend to get comfortable with your answers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how the practice handles patient feedback. This shows your enthusiasm for the position and helps you gauge if the practice is the right fit for you.