At a Glance
- Tasks: Lead a team to deliver top-notch customer service and manage order processing efficiently.
- Company: Join a respected global company with over 50 years of experience.
- Benefits: Enjoy career development, free parking, and a supportive work culture.
- Other info: Collaborative environment focused on teamwork and open communication.
- Why this job: Make a real difference in customer satisfaction while growing your career.
- Qualifications: Experience in customer service management and familiarity with Salesforce or Navision is a plus.
The predicted salary is between 30000 - 40000 € per year.
Our client is a well-established, highly regarded global company with over 50 years experience in its field. The company is a trusted, professional and ethical supplier. They are a business who work to high standards and collaboration. The business culture is all about open conversations and teamwork.
The role involves ensuring the highest standard of service is demonstrated to all customers whilst operating quickly and efficiently. Responsibilities include:
- Ensuring all incoming and outgoing phone/email enquiries are handled daily
- Checking all orders are processed on the system (Salesforce/NAV) every day
- Monitoring exceptional order demand during order entry process, reporting concerns
- Obtaining authorisation for all specified product orders as and when required
- Ensuring continued smooth transmission of orders to warehouse and logistics
- Being the main point of contact with key operational contacts at the warehouse
- Managing orders entered, out of stocks, new products and customer complaints
- Investigating all returned, damaged and missing goods claims
- Liaising with QA regarding any manufacturing faults or transit deviations
- Ensuring customers are informed of any changes to the pricing structure
- Adhering to all relevant Operating Procedures and updating training records
Requirements: Supervisory level in a customer services role in an office environment. Previous experience of working with customer/supplier relationships. Experience in Salesforce or Navision would be advantageous.
Customer Service/Order Processing Manager in Trafford Park employer: Gibson Hollyhomes
Join a well-established global company with over 50 years of experience, where your role as a Customer Service/Order Processing Manager will be pivotal in ensuring exceptional service and operational efficiency. With a strong emphasis on career development, a collaborative work culture, and the added benefit of free parking, this is an excellent opportunity for those seeking meaningful employment in a supportive environment that values open communication and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service/Order Processing Manager in Trafford Park
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service/Order Processing Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially their approach to customer service. Be ready to share examples of how you've handled customer complaints or managed orders efficiently in the past.
✨Tip Number 3
Show off your skills! If you’ve got experience with Salesforce or Navision, make sure to highlight that in conversations. It’s a great way to stand out and show you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job. Plus, it shows you’re serious about joining the team and makes it easier for us to find your application.
We think you need these skills to ace Customer Service/Order Processing Manager in Trafford Park
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service/Order Processing Manager role. Highlight your supervisory experience and any relevant skills that match the job description, like handling customer enquiries or managing orders.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience with Salesforce or Navision if you have it, and show us how you can contribute to our high standards of service.
Showcase Your Teamwork Skills:Since collaboration is key in our culture, make sure to highlight any experiences where you've worked effectively in a team. Share examples of how you've managed expectations and communicated with others to achieve common goals.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Gibson Hollyhomes
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history, values, and culture. Since they pride themselves on collaboration and high standards, be ready to discuss how your own values align with theirs.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your ability to manage customer relationships and resolve complaints effectively. This role is all about ensuring top-notch service, so demonstrate your expertise in handling inquiries and managing expectations.
✨Familiarise Yourself with Relevant Tools
If you have experience with Salesforce or Navision, make sure to mention it during the interview. If not, do a bit of homework on these systems so you can speak confidently about how you would adapt to using them in this role.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. For instance, ask about their approach to team collaboration or how they handle exceptional order demands. This will not only impress them but also help you gauge if the company is the right fit for you.
