At a Glance
- Tasks: Lead a team to deliver top-notch customer service and manage order processing efficiently.
- Company: Join a respected global company with over 50 years of experience.
- Benefits: Enjoy career development, free parking, and a collaborative work culture.
- Other info: Be part of a dynamic team that values open communication and teamwork.
- Why this job: Make a real difference in customer satisfaction while growing your career.
- Qualifications: Experience in customer service management and familiarity with Salesforce or Navision is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Our client is a well-established, highly regarded global company with over 50 years experience in its field. The company is a trusted, professional and ethical supplier. They are a business who work to high standards and collaboration. The business culture is all about open conversations and teamwork.
The role involves ensuring the highest standard of service is demonstrated to all customers whilst operating quickly and efficiently. Responsibilities include:
- Ensuring all incoming and outgoing phone/email enquiries are handled daily
- Checking all orders are processed on the system (Salesforce/NAV) every day
- Monitoring exceptional order demand during order entry process, reporting concerns
- Obtaining authorisation for all specified product orders as and when required
- Ensuring continued smooth transmission of orders to warehouse and logistics
- Being the main point of contact with key operational contacts at the warehouse
- Managing orders entered, out of stocks, new products and customer complaints
- Investigating all returned, damaged and missing goods claims
- Liaising with QA regarding any manufacturing faults or transit deviations
- Ensuring customers are informed of any changes to the pricing structure
- Adhering to all relevant Operating Procedures and updating training records
Requirements: Supervisory level in a customer services role in an office environment. Previous experience of working with customer/supplier relationships. Experience in Salesforce or Navision would be advantageous.
Customer Service Manager in Trafford Park employer: Gibson Hollyhomes
As a Customer Service Manager at our esteemed global company, you will thrive in a collaborative and supportive work culture that prioritises open communication and teamwork. With over 50 years of industry experience, we offer exceptional career development opportunities, free parking, and a commitment to ethical business practices, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager in Trafford Park
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially their approach to customer service. Think about how your experience aligns with their values and be ready to share specific examples of your past successes.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect match for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Customer Service Manager in Trafford Park
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Manager role. Highlight your supervisory experience and any relevant software knowledge, like Salesforce or Navision, to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how your previous roles have prepared you for this position. Keep it friendly and professional!
Showcase Your Communication Skills:Since the role involves liaising with customers and various departments, make sure your application demonstrates your excellent communication skills. Use clear and concise language to show us you can handle open conversations effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Gibson Hollyhomes
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history, values, and culture. Since they pride themselves on collaboration and high standards, be ready to discuss how your own values align with theirs.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that demonstrate your ability to handle customer inquiries and complaints effectively. Highlight any instances where you went above and beyond to ensure customer satisfaction.
✨Familiarise Yourself with Salesforce/NAV
If you have experience with Salesforce or Navision, make sure to mention it during the interview. If not, consider brushing up on these systems beforehand, as they are crucial for the role and will show your willingness to learn.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company’s approach to customer service. This shows your genuine interest in the position and helps you gauge if the company is the right fit for you.
