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- Tasks: Handle customer calls, manage emails, and onboard new customers with a friendly approach.
- Company: Join a well-established business with a focus on customer service excellence.
- Benefits: Gain valuable experience in a supportive team environment with growth opportunities.
- Why this job: Make a difference by providing top-notch service and building lasting customer relationships.
- Qualifications: Experience with Microsoft Word & Excel, strong communication skills, and a team player attitude.
- Other info: Fast-paced role with the chance to develop your skills in customer service.
The predicted salary is between 28800 - 43200 £ per year.
Great opportunity to join this well-established business who are seeking an experienced Customer Service Coordinator to join their busy team. We are looking for a customer focused individual to contribute to the overall efficiency and effectiveness of the customer service operations.
The Customer Service Representative job will include:
- Handling incoming telephone calls
- Direct calls to other service teams where appropriate
- Deal with enquiries and re-direct where appropriate
- Managing Group Email boxes and reply to general Sales and Service enquiries
- Review and allocate emails to relevant teams following update of customer data.
- Log all reactive calls received
- New Customer Onboarding; updating all relevant information on the system accurately and efficiently
- Process and respond to all Livechats
- Developing and maintaining customer relationships through excellent service
Key Skills required for the Customer Service Representative job will include:
- Good knowledge and experience with Microsoft Word & Excel
- Excellent communication skills and phone manner
- Ability to work as part of a busy team
- Self motivated
Please note – due to the number of applications we receive we are only able to contact those candidates that are successfully shortlisted for the position. If you do not hear from us within 7 days of your application then unfortunately you have been unsuccessful.
By submitting your application you agree and accept to our privacy policy which can be found on the Gibson Hollyhomes website.
If you would like to apply for this position please send your up to date CV to: Fiona@Gibsonhollyhomes.co.uk
Customer Service Representative in Sale employer: Gibson Hollyhomes
Contact Detail:
Gibson Hollyhomes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Sale
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone manner! Since you'll be handling calls, it’s crucial to sound confident and friendly. Grab a friend and do some mock calls to get comfortable with the flow of conversation.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or a chat, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Representative in Sale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Representative role. Highlight your experience with customer service, especially any relevant skills like handling calls and managing emails. We want to see how you can contribute to our team!
Show Off Your Communication Skills: Since communication is key in this role, don’t forget to showcase your excellent phone manner and written communication skills. Use clear and concise language in your application to demonstrate your ability to communicate effectively.
Be Specific About Your Experience: When detailing your previous roles, be specific about your responsibilities and achievements. Mention any experience with Microsoft Word and Excel, as well as how you've successfully managed customer relationships in the past. We love to see concrete examples!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Gibson Hollyhomes
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand how to handle calls, manage enquiries, and maintain customer relationships. This will show that you’re not just familiar with the role but also passionate about providing excellent service.
✨Familiarise Yourself with the Company
Do a bit of research on the company’s values and customer service approach. Knowing their mission and how they operate can help you tailor your answers and demonstrate that you’re a good fit for their team.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to do mock interviews with a friend or family member to get comfortable speaking about your experiences and skills.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Think about asking about team dynamics or how success is measured in the customer service department.