At a Glance
- Tasks: Support the customer service team and resolve enquiries efficiently.
- Company: Join a rapidly growing business in the Worsley area.
- Benefits: Competitive salary of £26,500 and a dynamic work environment.
- Other info: Opportunity to grow in a fast-paced, supportive atmosphere.
- Why this job: Be part of a proactive team and enhance your communication skills.
- Qualifications: Experience in e-commerce customer service and strong organisational skills.
The predicted salary is between 23850 - 29150 £ per year.
- Customer Service Administrator
- £26,500
- Worsley Area
- Rapidly Growing Business
We are looking for a proactive and organised Customer Service Administrator to join this fast- growing business.
You will be responsible for providing administrative support to ensure customer enquiries are resolved efficiently.
You will have excellent communication skills, strong attention to detail, and a customer-first approach.
- Key Responsibilities for the Customer Service Administrator job will include:
- Assist with general administrative duties to support the customer service team.
- Deal with customer enquiries via email, live chat, and social media in a professional and timely manner.
- Process returns and refunds in line with company policies.
- Investigate delivery issues with courier partners and provide customers with updates.
- Liaise with the warehouse regarding missing, damaged, or incorrect items.
- Maintain accurate customer records and update internal systems.
- Escalate complex customer issues to the relevant departments when required.
- Key Skills required for the Customer Service Administrator job will include:
- Previous experience in e-commerce customer service or administrative role.
- Excellent written and verbal communication skills.
- Strong organisational skills with the ability to prioritise workload.
- High level of accuracy and attention to detail.
- Confident using Microsoft Office, particularly Outlook, Excel, and Word.
- Experience using customer service platforms such as Zendesk or similar.
- Customer Service Administrator | Worsley Area | £26,500
Please note - due to the number of applications we receive we are only able to contact those candidates that are successfully shortlisted for the position.
If you do not hear from us within 7 days of your application then unfortunately you have been unsuccessful.
By submitting your application you agree and accept to our privacy policy which can be found on the Gibson Hollyhomes website
Customer Service Administrator in Walkden employer: Gibson Hollyhomes
Join a well-established International Firm in the vibrant Birmingham City Centre, where you will lead a dedicated team in a supportive and collaborative work environment. With a focus on employee growth, this role offers opportunities for professional development and career progression, alongside competitive salaries and a commitment to maintaining a healthy work-life balance. Experience the unique advantage of working in a dynamic city location that fosters creativity and innovation.
