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- Tasks: Deliver top-notch customer service and manage communications with clients.
- Company: Join a well-established business during a busy period.
- Benefits: Earn £12.21 per hour with hybrid working options after training.
- Why this job: Kickstart your career in a fast-paced environment with immediate start.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Full-time hours, Monday to Friday, with potential for growth.
The predicted salary is between 12 - 16 £ per hour.
A great opportunity to join this well-established business due to a busy period. We are seeking a Customer Service Coordinator to join their team. The role will be working on a hybrid basis after the initial training. This is full-time hours working 7am – 4pm (Monday – Friday).
Key Responsibilities:
- Provide first-class customer service at all times.
- Contact customers over the phone to confirm deliveries and collections.
- Ensure all part returns are actioned within the agreed SLA.
- Ensure each failed delivery or collection has at least one outbound call direct to the customer to determine what the issue was.
- Contact the customer and provide an update.
- Adhere to all company policies and procedures.
Key Skills Required:
- Experience within customer service.
- Excellent all-round communication and telephone skills to build relationships with customers and suppliers.
- Proven ability to multitask while paying strict attention to detail.
- Ability to work on own initiative and manage workloads.
- Good knowledge and experience with Microsoft Word and Excel.
You will work in a fast-paced environment and be expected to manage all tasks set and provide the best possible customer service and quality of work.
Please note - due to the number of applications we receive, we are only able to contact those candidates that are successfully shortlisted for the position. If you do not hear from us within 7 days of your application, then unfortunately you have been unsuccessful.
By submitting your application, you agree and accept our privacy policy which can be found on the Gibson Hollyhomes website.
Customer Service employer: Gibson Hollyhomes
Contact Detail:
Gibson Hollyhomes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help us tailor our answers and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost our confidence and help us articulate our customer service experience clearly.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking about their customer service approach or team dynamics shows that we’re engaged and keen to understand how we can contribute.
✨Tip Number 4
Follow up after the interview! A quick thank-you email reiterating our interest can keep us fresh in their minds. Plus, it shows our commitment to providing excellent customer service right from the start!
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. We want to see how you've provided first-class service in the past, so don’t hold back on those examples!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your multitasking abilities and how you handle fast-paced environments – we love that!
Show Off Your Communication Skills: Since this role involves a lot of phone work, make sure to showcase your excellent communication skills in your application. We want to know how you build relationships with customers and suppliers!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and keep track of all the amazing candidates like you.
How to prepare for a job interview at Gibson Hollyhomes
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Coordinator role. Familiarise yourself with the key responsibilities and skills required, such as providing first-class customer service and managing deliveries. This will help you tailor your answers to show how you fit the bill.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. Prepare examples of how you've successfully built relationships with customers in the past. This will demonstrate your ability to connect with clients and handle their queries effectively.
✨Demonstrate Your Multitasking Ability
In a fast-paced environment, multitasking is key. Think of specific instances where you've juggled multiple tasks while maintaining attention to detail. Share these examples during your interview to showcase your capability to manage workloads efficiently.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Prepare for questions like how you'd handle a failed delivery or an unhappy customer. Practising your responses will help you feel more confident and ready to impress.
