At a Glance
- Tasks: Provide top-notch technical support and improve IS services for a leading law firm.
- Company: Join Gibson Dunn, a prestigious global law firm with a collaborative environment.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Be part of a diverse team committed to equal opportunities and inclusivity.
- Why this job: Make a real impact by enhancing technology support in a dynamic legal setting.
- Qualifications: Strong customer service skills and experience in tech support, especially in legal environments.
The predicted salary is between 40500 - 49500 £ per year.
Summary
Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes.
Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes.
The firm’s work is distinguished by a unique combination of precision and vision.
Based in London, the IS Support Specialist is a second-level support role with the primary responsibility of providing technical support to customers along with operational and administrative support for IS functions in the assigned Gibson Dunn office(s).
The assigned person will actively participate in maintaining and improving the timeliness and quality of IS support provided to all customer constituencies within assigned office(s).
This role is a full-time, on-site position, reporting to the Manager of User Experience.
Responsibilities include
- Execute the effective and timely delivery of IS services, both hardware and software.
- Interact effectively with all customer constituencies, in person when at all possible.
- Deploy and maintain the operational availability of all related equipment, including PCs, printers, laptops, smartphones, data communication equipment, audio-visual systems, and, when directed by IS Operations, servers, and network infrastructure.
- Perform effectively as a second-level technical resource to resolve customer issues.
- Listen attentively to the problem/issue described by the customer and log all pertinent information into our call tracking program, Service Now.
- Contribute detailed solutions to the Service Now Knowledge Base.
- Promote effective utilisation of firm-provided software applications to customers.
- Keep the equipment inventory up to date at all times in the Asset Management System.
- Provide technical support and assistance outside of normal business hours as required.
- Must have strong organisational skills and be able to prioritise work efficiently; multi-tasking is necessary.
- Maintain and adhere to firm-wide and departmental policies, standards, operational guidelines, and administrative procedures relating to IS function.
- Participate as an active team member on assigned IS projects.
- Set up, install, operate, test and troubleshoot audio-visual equipment and collaboration technologies (Zoom/Cisco Rooms, Teams) including setting up equipment used to enhance live events (townhall meetings/webinars, etc.) such as laptops, projectors, screens, and microphones
Qualifications
- Strong verbal, written, interpersonal and team skills.
- Strong customer service skills.
- Experience providing support in Windows 11, mac OS and i OS environments.
- Experience providing support on Microsoft Office products, Exchange Online, SCCM, and Intune.
- Experience providing IS support in a Legal or Professional Services environment.
- Superior experience with computer hardware, printers, smartphones, and audio-visual communications equipment.
- Strong problem solver, with an ability to work well under pressure.
- Proven experience effectively resolving critical/major incidents, particularly those that have an impact on high-level stakeholders (partners, senior and C-level management).
- Strong project planning, organisational and execution skills.
- Strong ability to build and maintain trusted relationships and effectively collaborate at all levels and across all disciplines.
- Ability to remain calm and reasoned under pressure.
- Ability to be flexible to meet varied and changing business requirements.
- The role requires manual handling and transportation of equipment
Experience
- Bachelor’s degree in a related field is preferred or technical college training with equivalent experience is also considered.
- Experience in the legal industry is preferred.
- Applicants must have the right to work in the United Kingdom.
- Minimum 5 years of relevant experience.
Gibson Dunn will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of local law.
______
For technical difficulties with our online application, please contact us at staffrecruiting@gibsondunn. com
. Our recruiting support team will respond as soon as possible.
______
Gibson Dunn is committed to ensuring equal employment opportunities for all qualified applicants, including individuals with disabilities.
We strive to ensure an inclusive and accessible hiring experience.
The Firm will provide reasonable accommodations to qualified individuals with disabilities to enable participation in the application and recruitment process, unless doing so would impose an undue hardship, in accordance with applicable laws and regulations.
If you require a reasonable accommodation to complete an application, participate in an interview, or otherwise take part in the recruitment process, please contact us at recruiting-accommodations@gibsondunn. com
Please note, this is a dedicated email inbox established exclusively to assist applicants with accommodation request related to the recruitment process.
Inquiries about the status of an application or other non-accommodation matter will not receive a response.
IS Support Specialist in London employer: Gibson Dunn
Gibson Dunn is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Senior AWS Engineer/Platform Engineer role in London. Employees benefit from a commitment to professional growth, access to cutting-edge technology, and the opportunity to work on high-stakes projects that shape the legal landscape. With a focus on diversity and inclusion, as well as a supportive environment for personal development, Gibson Dunn stands out as a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land IS Support Specialist in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Gibson Dunn values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Gibson Dunn might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Gibson Dunn!
✨Direct Apply to Gibson Dunn
Let's not forget to apply directly through the Gibson Dunn website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IS Support Specialist in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Gibson Dunn.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Gibson Dunn. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Gibson Dunn
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
