JOB SUMMARY
The Guitar Technician is responsible for the repair and servicing of guitars from consumers and artists. The role is a blend of craftsmanship, quality, and customer service and focuses on industry standards for repair and quality. A successful guitar technician completes a quality repair/servicing in the expected time and provides thoughtful service to the consumer.
ESSENTIAL FUNCTIONS
Main Duties
- QC stock upon arrival to the store.
- Perform restrings and extensive setups on Electric, Acoustic, Electro Acoustic and Bass guitars.
- Fixing/replacing guitar hardware and electronics.
- File existing nuts.
- Make and install new nuts.
- Liaise with customers and high-profile Gibson artists on a daily basis and tailor setups/repairs to their needs.
- Package and ship guitars as needed.
- Track time and material usage.
- Order replacement parts.
- Spend time on the shop floor and on the phone engaging with repair and setup customers.
- Perform warranty and out of warranty servicing and repairs.
Other duties
- Employee can be asked to perform other duties that are reasonable within the area of expertise.
REQUIRED SKILLS/ABILITIES/EXPERIENCE
- Able to bring new ideas to a team and creative repair solutions to elevate service to the highest level in the industry.
- Previous direct consumer experience in a customer-facing environment.
- 5 plus years experience in guitar repair and servicing.
- Solutions oriented approach to challenges/issues.
- Outstanding time management skillset with the ability to prioritize without direct supervision.
- Ability to completely strip and replace all guitar hardware including electronics.
- Basic understanding of carpentry.
- Experience with re-fretting instruments.
- Confident working with highly valuable vintage and new guitars.
- Existing understanding of guitar tools and repair techniques.
- Experience working with Nitro-Cellulose lacquer.
- Working with high-profile artists on historically important instruments with discretion.
- Sanding and buffing experience.
- Able to communicate with other techs.
- Willingness to learn about all Gibson brands.
- Experience with painting and lacquering/finishing a plus.
- Experience with re-valving and servicing amplifiers is a plus.
ESSENTIAL KNOWLEDGE
- Fluent in English and regional language.
- Guitar playing / knowledge is highly advantageous.
- Extensive expert knowledge of guitar components.
- Extensive expert knowledge of guitar makes and models.
- Ability to use Microsoft Office applications and learn project management software.
PERSONAL QUALITIES
- Passionate about working and winning in a team environment.
- Ability to work with empathy and sensitivity when handling a customer’s sentimental instrument.
- Driven and results oriented.
- Clear and logical thinker.
- Work well in high pressure and time sensitive situations.
- Relish working in a company with a diverse, challenging, and fast paced environment.
TRAVEL REQUIREMENTS
- This position is based in store but may require some local travel within London.
- Must be able to have a flexible schedule and work evenings, weekends and holidays
