At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for customers across EMEA.
- Company: Join a growing service desk team in the pharmaceutical and healthcare industry.
- Benefits: Competitive pay, hands-on experience, and opportunities for training and development.
- Other info: Dynamic role with potential for career growth in a regulated environment.
- Why this job: Be part of a close-knit team and make a real difference in tech support.
- Qualifications: Experience in IT support and knowledge of Microsoft O365 and desktop applications.
The predicted salary is between 35000 - 40000 £ per year.
DURATION
6+ months initially, with a view to extend
LOCATION
Fawdon, Newcastle upon Tyne
IR35 STATUS
Inside IR35
LEGAL RIGHT TO WORK
Candidates must already hold the legal right to work in the UK, as sponsorship cannot be offered for this role.
GIBBS CONSULTING SUMMARY
We are growing our service desk team to keep pace with demand for support across the EMEA region, and we need a reliable technician who can deliver consistent, high quality service to our end customer within the pharmaceutical and healthcare industry.
This is a great opportunity for someone who enjoys hands on troubleshooting and wants to be part of a close knit, regionally connected support function.
- JOB OVERVIEW
- We are looking for an accomplished
Service Desk Support Technician to work onsite five days a week, providing reliable, efficient and effective IT support with a focus on customers based across the EMEA (Europe, Middle East and North Africa) region.
RESPONSIBILITIES
- Provide customer support and manage service desk incidents from start to finish.
- Track and assign open incidents, working with service desk colleagues regionally to resolve outstanding issues.
- Make active use of ITSM software and asset tracking applications.
- Troubleshoot desktops, laptops, printers and software.
- Evaluate new software and hardware solutions, and install and test new software.
- Keep a full inventory of software and hardware, ensuring it is always up to date.
- Administer the Microsoft Windows network, including user rights, and adding or removing users.
- Provide Microsoft 365 administration and end user support.
- Perform backup functions, monitor backups and prepare backup tapes for off-site storage.
- Undertake training and development to stay current with new and emerging technologies.
- Identify IT training needs and liaise with HR to make sure the right courses are made available.
REQUIREMENTS
- Customer focused, with a genuine commitment to meeting the needs of internal and external customers.
- Strong time management, with the ability to focus effort on the most important priorities.
- Comfortable with ambiguity and able to adapt well when things change.
- Action oriented, with energy for hands on, hard working tasks.
- Experience with IT service desk support.
- Knowledge of Microsoft O365 and desktop applications.
- Knowledge of enterprise backup software.
- Knowledge of a Citrix environment.
- Experience working in a highly regulated environment.
- Knowledge of Microsoft Share Point.
- NICE TO HAVE
- Exposure to endpoint management tools such as Intune or SCCM.
- Basic knowledge of Windows Server builds and networking (DNS, DHCP).
- Familiarity with virtualisation platforms such as Hyper-V or VMware.
- #J-18808-Ljbffr
2nd Line Support Engineer in Newcastle upon Tyne employer: Gibbs Consulting IT Services & Solutions
Gibbs Consulting is an exceptional employer, offering a dynamic work environment in London, Bedfordshire, and Hertfordshire, where employees can thrive in a collaborative culture focused on security excellence. With a commitment to professional growth, the company provides opportunities for skill enhancement and career advancement while ensuring competitive remuneration and a supportive team atmosphere. Join us to be part of a vital secure-estates programme that makes a meaningful impact in the field of security delivery.
Contact Details:
Gibbs Consulting IT Services & Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer in Newcastle upon Tyne
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Gibbs Consulting IT Services & Solutions.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Gibbs Consulting IT Services & Solutions. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace 2nd Line Support Engineer in Newcastle upon Tyne
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Gibbs Consulting IT Services & Solutions.
How to prepare for a job interview at Gibbs Consulting IT Services & Solutions
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Gibbs Consulting IT Services & Solutions's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Gibbs Consulting IT Services & Solutions offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
