At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for customers across EMEA.
- Company: Join a growing service desk team in the pharmaceutical and healthcare industry.
- Benefits: Competitive pay, hands-on experience, and opportunities for training and development.
- Other info: Dynamic work environment with potential for career growth and learning new technologies.
- Why this job: Be part of a close-knit team and make a real difference in tech support.
- Qualifications: Experience in IT support and knowledge of Microsoft O365 and desktop applications.
The predicted salary is between 31500 - 38500 £ per year.
DURATION
6+ months initially, with a view to extend
LOCATION
Fawdon, Newcastle upon Tyne
IR35 STATUS
Inside IR35
LEGAL RIGHT TO WORK
Candidates must already hold the legal right to work in the UK, as sponsorship cannot be offered for this role.
GIBBS CONSULTING SUMMARY
We are growing our service desk team to keep pace with demand for support across the EMEA region, and we need a reliable technician who can deliver consistent, high quality service to our end customer within the pharmaceutical and healthcare industry.
This is a great opportunity for someone who enjoys hands on troubleshooting and wants to be part of a close knit, regionally connected support function.
- JOB OVERVIEW
- We are looking for an accomplished
IT Support Technician L2/3 to work onsite five days a week, providing reliable, efficient and effective IT support with a focus on customers based across the EMEA (Europe, Middle East and North Africa) region.
RESPONSIBILITIES
- Provide customer support and manage service desk incidents from start to finish.
- Track and assign open incidents, working with service desk colleagues regionally to resolve outstanding issues.
- Make active use of ITSM software and asset tracking applications.
- Troubleshoot desktops, laptops, printers and software.
- Evaluate new software and hardware solutions, and install and test new software.
- Keep a full inventory of software and hardware, ensuring it is always up to date.
- Administer the Microsoft Windows network, including user rights, and adding or removing users.
- Provide Microsoft 365 administration and end user support.
- Perform backup functions, monitor backups and prepare backup tapes for off-site storage.
- Undertake training and development to stay current with new and emerging technologies.
- Identify IT training needs and liaise with HR to make sure the right courses are made available.
REQUIREMENTS
- Customer focused, with a genuine commitment to meeting the needs of internal and external customers.
- Strong time management, with the ability to focus effort on the most important priorities.
- Comfortable with ambiguity and able to adapt well when things change.
- Action oriented, with energy for hands on, hard working tasks.
- Experience with IT service desk support.
- Knowledge of Microsoft O365 and desktop applications.
- Knowledge of enterprise backup software.
- Knowledge of a Citrix environment.
- Experience working in a highly regulated environment.
- Knowledge of Microsoft Share Point.
- NICE TO HAVE
- Exposure to endpoint management tools such as Intune or SCCM.
- Basic knowledge of Windows Server builds and networking (DNS, DHCP).
- Familiarity with virtualisation platforms such as Hyper-V or VMware.
- #J-18808-Ljbffr
IT Support Technician L2/3 employer: Gibbs Consulting IT Services & Solutions
Gibbs Consulting is an exceptional employer, offering a dynamic work environment in London, Bedfordshire, and Hertfordshire, where employees can thrive in a collaborative culture focused on security excellence. With a commitment to professional growth, the company provides opportunities for skill enhancement and career advancement while ensuring competitive remuneration and a supportive team atmosphere. Join us to be part of a vital secure-estates programme that makes a meaningful impact in the field of security delivery.
Contact Details:
Gibbs Consulting IT Services & Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician L2/3
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
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University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Gibbs Consulting IT Services & Solutions that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Support Technician L2/3
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Gibbs Consulting IT Services & Solutions, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Gibbs Consulting IT Services & Solutions can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Gibbs Consulting IT Services & Solutions will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Gibbs Consulting IT Services & Solutions
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Gibbs Consulting IT Services & Solutions. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Gibbs Consulting IT Services & Solutions.
