Store Manager

Gianvito Rossi founded his Maison in Milan in 2006, where he has been presenting his collections ever since, while still sinking the firm roots of artisanal excellence in San Mauro Pascoli in Emilia-Romagna, one of the most renowned regions in Italy for the production of luxury footwear. With its strong attention to quality, contemporary vision and less-is-more aesthetic, the Italian luxury brand immediately established itself as a key player on the global accessories’ scene. Quintessence of Italian craftsmanship and innovation merged together, Gianvito Rossi styles are feminine, sophisticated and modern. At once timely and timeless, each one is made unique by considered design and perfect proportions, that elongate the silhouette, enhance the female figure and bestow an empowering attitude. Gianvito Rossi has opened exclusive stores in strategic locations all around the world, such as Milan, Rome, Paris, Monte Carlo, London, New York, Dallas, Miami, Hong Kong, Beijing, Tokyo, Seoul, Dubai, Doha. In 2023 Richemont acquires a controlling stake in Gianvito Rossi starting a partnership with its founder.

For our Boutique located in London - Mount Street, we are looking for a Store Manager.

• The Store Manager is an Ambassador of the Maison.
• Manage and supervise the sales floor team to improve business performance and customer service.
• Lead by example to ensure the team builds and develops long-term customer relationships.
• Coordinate outreach campaigns, overseeing the use of all customer relationship management (CRM) tools.
• Develop a monthly action plan to improve business in line with the company strategy and ensure regular monitoring of results.
• Understand the local business environment and competitor activities and advise the manager and/or their representatives, while also proposing opportunities in the local market.
• Organize engaging team briefings to motivate them.
• Conduct the team's semi-annual performance review.
• Observe team activity on the sales floor, identify training needs, implement training, and lead individual development plans with consistent follow-up.
• Manage team recruitment and onboarding in coordination with the HR department.
• Ensure all company communications and updates are communicated to and implemented by the team.
• Proactively liaise with Operations and Retail Managers to suggest improvements to operations or processes.
• Supervise and conduct inventories with a goal of zero or minimal product loss.
• Coordinate and participate in all stock receiving and delivery, ensuring that transactions are properly recorded.
• Ensure online orders are processed according to company standards.
• Ensure all store, customer service, staff management, and checkout procedures are implemented, understood, and followed by the entire team.
• Directly manage the team's work schedules and the store's expenses, and be responsible for ensuring proper cash handling and liquidity procedures.
• Oversee compliance with standards and policies established by Gianvito Rossi, as well as local legislation.

We are looking for candidates with previous experience in luxury Retail; good interpersonal and communication skills are required as well as strong attention to detail and customer needs. Team-Player approach and Fluent in English.