At a Glance
- Tasks: Lead a team, ensure great customer service, and manage store operations.
- Company: Join Giant Tiger, a beloved Canadian retail institution with over 60 years of success.
- Benefits: Enjoy competitive pay, health benefits, and opportunities for career growth.
- Other info: Flexible schedules and a supportive work environment await you.
- Why this job: Be part of a community-focused team making a difference every day.
- Qualifications: Retail management experience and strong leadership skills are essential.
The predicted salary is between 20 - 20 £ per hour.
- Title posted on Career Beacon - Softgoods Supervisor (Full-Time)
- Posted on August 10, 2026 by Employer details Giant Tiger
- Job details
At Giant Tiger, our mission is simple: help Canadians save more every day.
We?re a Canadian institution rooted in our communities and built on 60+ years of success.
Our store teams are the heart of our mission, making sure every customer has a great experience and finds the products they need at the right price.
We?re looking for friendly, motivated people who enjoy helping people and being part of a team this posting represents a current opportunity at Giant Tiger.
- Job Title Softgoods Supervisor (Full-Time)
- About This Role
What You?ll Be Doing
- Ensuring a high level of customer service, for assigned departments (cash, softgoods, hardgoods or grocery);
- Oversee the day-to-day operations;
- Training and Communicating policies and procedures to department Associates on a daily basis;
- E. g. SKU, pricing issues, printing signs, labels, operating the RF unit;
- Complete ordering and replenishment of merchandise;
- Supervising a team within the assigned departments while ensuring cross-functional collaboration;
- Ensuring execution of the GT System (policies, procedures, standards) by all Associates;
- Takes appropriate action and provides recommendations based on analysis of assigned area;
- Leads merchandising activities;
- Prepare and participating in inventory management activities (e. g. cycle counts);
- Provide input to the Store Owner/Manager into scheduling and quantification;
- Resolving customer complaints quickly and professionally;
- Opening and closing the store on a rotating basis;
- Actively involved and connected with the store?s local community;
- Supporting the store owner/manager on additional tasks and projects;
- Ensuring health and safety policies and guidelines are followed;
- Ensuring the checkout work area is kept clean and organized;
- Ensuring Loss prevention best practices are followed;
- Ensuring compliance of all policies when selling Tobacco and Lottery.
What You?ll Bring
- Proven motivator / team leader;
- Ability to work independently and as part of a team;
- Effective customer service, communication and interpersonal skills (with employees, customers, vendors, other third party);
- Exceptional planning and organizational skills;
- Strong merchandising and analytical skills;
- 1-3 years retail management experience or equivalent Giant Tiger experience as a keyholder.
- When You’ll Work
A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly.
A typical part-time schedule will be a mix of days, evenings and weekends, up to 24 hours weekly.
- Physical Demands of Position
- Stand and/or walk.
- Bend, twist, and squat.
- Lift and/or move up to 18 kg (40 lbs).
- Perform tasks involving firm grasping.
- Perform repetitive tasks requiring a range of hand motions.
- Reach above shoulder height and below waist level.
- Operate equipment, including using a ladder.
- What Giant Tiger Offers
Giant Tiger is proud to offer a Total Rewards package designed to support your financial security, health, and career growth.
This includes competitive compensation for all employees, as well as comprehensive well-being benefits for our permanent team members.
Hourly Rate$20.60Annual Bonus Bonus - Store Bonus Plan, 10% Annual
Benefits
- Competitive
Compensation: The expected pay rate for this position is listed above.
Giant Tiger will consider factors such as experience, skills and internal equity to ensure you are paid competitively.
- Profit Sharing: We provide an annual bonus opportunity equal to a percentage of your earnings, based on store performance. This percentage is listed above, under Annual Bonus.
- Health Benefits and Paid Time Off: Access to our flexible, cost-shared health and dental benefits plan (availa
- Job and Work Details
- Location London , ON
- Work location On site
- Salary $ 20.60 to $ 20.60 HOUR hourly
- Terms of employment Permanent employment Full time
- Starts as soon as possible
- Source Career Beacon #3604847
- London, ON
- #J-18808-Ljbffr
retail store supervisor employer: Giant Tiger
At Giant Tiger, we pride ourselves on being a community-focused employer that values teamwork and customer service. Our supportive work culture fosters employee growth through comprehensive training and competitive compensation, including profit-sharing and health benefits. Located in London, ON, we offer a dynamic environment where you can thrive while helping Canadians save more every day.
StudySmarter Expert Advice🤫
We think this is how you could land retail store supervisor
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Giant Tiger, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Giant Tiger!
We think you need these skills to ace retail store supervisor
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Giant Tiger, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Giant Tiger and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Giant Tiger that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Giant Tiger
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
