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For Companies At a Glance
- Tasks: Engage with customers, handle calls, and promote our solutions to boost sales.
- Company: Join Giant Group, a leading workforce management platform since 1992, dedicated to global talent solutions.
- Benefits: Enjoy perks like remote work options, birthday leave, and support for parents returning to work.
- Why this job: Be part of a dynamic team, make an impact, and develop your skills in a supportive environment.
- Qualifications: Ideal candidates have customer service experience or a degree, with strong communication and relationship-building skills.
- Other info: This is a permanent role with a competitive salary and uncapped commission potential.
The predicted salary is between 25000 - 25000 £ per year.
At Giant Group we have an exciting opportunity for a Welcome Team Advisor to join our team.
Salary: £25,000 per annum + 12K OTE (uncapped commission)
Location: Chelmsford
Hours of work: 37hrs, Mon – Fri 9 am to 7pm (rotational shifts)
Job Type: Permanent
About us
We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis.
The impact of your role
As a Welcome Team Advisor, you will have an impact in increasing our customer base by identifying their needs and showcasing Giant’s solutions. Therefore, you will be a main point of contact, handling inbound and outbound calls, promoting our range of products and services, and ultimately achieving sales.
Key responsibilities of the role include:
- Taking inbound and making outbound calls to warm leads.
- Meeting set KPI’s for conversion rates, activity levels and sales targets.
- Handling objections to encourage customer sign-ups.
- Manage customer emails and enquiries effectively.
- Taking the customer through the onboarding process using our CRM system.
- Provide exceptional customer service and resolve customer complaints quickly and effectively.
Your ideal experience & competencies
Ideally you would have at least 2 years’ experience in a customer service/onboarding role or alternatively educated to a degree level. You can only excel in this role with excellent communication skills, both verbal and written. Being great at building rapport and relationships with your customers, adding value and always being humble. Having tenacity and a proven track record hitting activity and sales targets. You must be able to demonstrate the ability to learn about umbrella company services and possess a high level of resilience with a passion to develop technical, operational and product knowledge, and with a drive to add value to your customers. Proficiency in Microsoft Office & Teams; and updating CRM systems.
The benefits we offer here at Giant:
- Giant advantage discount platform
- Employee Assistance Program
- Pension Salary Sacrifice
- Birthday leave
- Day off for charity work
- Buy Holidays
- Enhanced maternity & paternity pay
- Support for parents returning to work
- Soft loans
- Role related training & paid studies
- Social events
All our posts are subject to pre-employment checks. We are committed to equal opportunities in employment, and we look forward to all applicants, and applicants with a disability, who meet the minimum criteria for the job, and consider them on their abilities. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.
Welcome Team Advisor employer: Giant Group
Contact Detail:
Giant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome Team Advisor
✨Tip Number 1
Familiarise yourself with Giant Group's services and solutions. Understanding their offerings will help you effectively communicate with potential customers and demonstrate how their needs can be met.
✨Tip Number 2
Practice your communication skills, especially in handling objections. Role-playing scenarios with a friend or family member can help you become more confident in addressing customer concerns during calls.
✨Tip Number 3
Research common sales techniques and customer service best practices. Being knowledgeable about these strategies will enable you to stand out as a candidate who is ready to hit those KPIs from day one.
✨Tip Number 4
Network with current or former employees of Giant Group on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Welcome Team Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Welcome Team Advisor position. Tailor your application to highlight relevant experience in customer service and onboarding.
Craft a Compelling CV: Your CV should clearly showcase your experience in customer service roles, particularly any achievements related to sales targets or customer satisfaction. Use quantifiable metrics where possible to demonstrate your success.
Write a Tailored Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific skills that align with the job description, such as communication skills and experience with CRM systems. Make it personal and engaging.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at Giant Group
✨Know the Company Inside Out
Before your interview, take some time to thoroughly research Giant Group. Understand their services, values, and mission. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Your Communication Skills
As a Welcome Team Advisor, excellent communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to showcase how you've successfully communicated with customers or resolved issues.
✨Prepare for Role-Specific Questions
Expect questions related to customer service and sales. Be ready to discuss how you've met KPIs in previous roles, handled objections, and provided exceptional service. Think of specific scenarios that highlight your skills and achievements.
✨Show Your Passion for Learning
Giant Group values individuals who are eager to learn and develop. Share your enthusiasm for gaining knowledge about umbrella company services and how you plan to stay updated on industry trends. This will demonstrate your commitment to adding value to the team.
