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- Tasks: Build strong relationships with recruitment agencies and drive business growth.
- Company: Join Giant Group, a leader in workforce management solutions since 1992.
- Benefits: Enjoy competitive salary, flexible working, and generous leave policies.
- Why this job: Make a real impact by helping businesses manage global talent effectively.
- Qualifications: 3-5 years in client relationship management with excellent communication skills.
- Other info: Dynamic role with opportunities for professional development and social events.
The predicted salary is between 44000 - 66000 £ per year.
At Giant Group, we have an exciting opportunity for a Client Relationship Manager to join our growing team.
Location: Field based with 1 day/week in the office
Hours: 37hrs, Monday to Friday within the UK service hours between 9am to 6:30pm
About us
We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis.
About the role
As the Client Relationship Manager, you will have an impact on how we secure new recruitment agency business and grow these relationships. Therefore, you will be responsible for identifying and developing new opportunities including using your knowledge to upsell and cross-sell other Giant solutions. The desired outcome of this will be an organic growth of our customer base aligned with your personal and/or team targets.
Key responsibilities of the role include:
- Building multi-level relationship building from back-office and consultants to the directors at recruitment agencies.
- Increasing our market share within your agency portfolio and as a result increasing revenue contribution.
- Add value to customers by using your product, technical and operational knowledge.
- Identifying opportunities to increase business by cross-selling/upselling our other services (e.g. pre-employment screening, global payroll).
- Regular account review meetings with appropriate stakeholders.
- Pro-active issue resolution (necessitates good knowledge and relationships with other internal departments).
- UK travel and evening entertainment.
Your ideal experience & competencies:
- Ideally you would have a proven tracked record as a client relationship manager or a similar role for at least 3-5 years.
- You can only excel in this role with excellent communication, both verbal and written, and with the intelligence to 'read the room'.
- Being great at building rapport and relationships with your customers, adding value and always being humble.
- Having tenacity and a proven track record hitting activity and sales targets.
- You must be able to demonstrate the ability to learn about the contingent supply chain, a high level of resilience with passion to develop technical, operational and product knowledge, and with a drive to add value to your customers.
- Proficiency in Microsoft Office & Teams; and updating CRM systems.
Employee Benefits:
- Employee Assistance Program
- Pension Salary Sacrifice
- Birthday leave
- Day off for charity work
- Buy Holidays
- Enhanced maternity & paternity pay
- Support for parents returning to work
- Soft loans
- Role related training & paid studies
- Social events
All our posts are subject to pre-employment checks. We are committed to equal opportunities in employment, and we look forward to all applicants, and applicants with a disability, who meet the minimum criteria for the job, and consider them on their abilities. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.
Client Relationship Manager in London employer: Giant Group
Contact Detail:
Giant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager in London
✨Tip Number 1
Don't just sit back and wait for the job to come to you! Reach out directly to the job poster on platforms like LinkedIn. A friendly message can make you stand out and show your enthusiasm for the role.
✨Tip Number 2
Network, network, network! Connect with people in the industry, attend events, and join relevant groups. You never know who might have a lead on your dream job or can introduce you to the right person.
✨Tip Number 3
Be proactive in your follow-ups. After applying, send a quick email or message to express your continued interest. It shows you're keen and keeps you on their radar!
✨Tip Number 4
Utilise our website to apply for roles. We’ve got loads of resources to help you prepare for interviews and ace those tough questions. Let’s get you that Client Relationship Manager position!
We think you need these skills to ace Client Relationship Manager in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and don’t be afraid to share a bit about your journey in client relationship management.
Tailor Your Application: Make sure to tailor your application specifically for the Client Relationship Manager role at Giant Group. Highlight your relevant experience and skills that align with the job description. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at Giant Group!
How to prepare for a job interview at Giant Group
✨Know Your Stuff
Make sure you have a solid understanding of Giant Group's services and how they relate to the role of Client Relationship Manager. Familiarise yourself with their solutions like applicant tracking and payroll management, so you can confidently discuss how you can add value to their clients.
✨Build Rapport
Since this role is all about relationship building, practice your communication skills. Think about how you can connect with different stakeholders, from back-office staff to directors. Prepare some examples of how you've successfully built relationships in the past.
✨Show Your Tenacity
Be ready to demonstrate your track record of hitting targets. Have specific examples at hand that showcase your resilience and determination in previous roles. This will help convey your passion for driving growth and achieving results.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the company and the role. Inquire about their current challenges in client relationships or how they measure success in this position. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
