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For Companies At a Glance
- Tasks: Engage with recruitment agencies to build relationships and drive business growth.
- Company: Join Giant Group, a leader in global workforce management solutions since 1992.
- Benefits: Enjoy 31 days holiday, enhanced parental pay, and subsidised gym membership.
- Why this job: Make an impact while developing your skills in a supportive and dynamic environment.
- Qualifications: 3-5 years in client relationship management with strong communication skills required.
- Other info: Remote work options available with UK travel for client meetings.
The predicted salary is between 30000 - 41000 £ per year.
At Giant Group, we have an exciting opportunity for a Client Relationship Manager to join our growing team.
Location: UK travel/homebased
Salary: £30,000 - £41,000 + £18,000 OTE (uncapped commission)
Hours: 37hrs, Monday to Friday within the UK service hours between 9am to 6:30pm
Tenure: Permanent
About us
We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis.
About the role
As the Client Relationship Manager, you will have an impact on how we secure new recruitment agency business and grow these relationships. Therefore, you will be responsible for identifying and developing new opportunities including using your knowledge to upsell and cross-sell other Giant solutions. The desired outcome of this will be an organic growth of our customer base aligned with your personal and/or team targets.
Key responsibilities of the role include:
- Building multi-level relationship building from back-office and consultants to the directors at recruitment agencies.
- Increasing our market share within your agency portfolio and as a result increasing revenue contribution.
- Add value to customers by using your product, technical and operational knowledge.
- Identifying opportunities to increase business by cross-selling/upselling our other services (e.g. pre-employment screening, global payroll).
- Regular account review meetings with appropriate stakeholders.
- Pro-active issue resolution (necessitates good knowledge and relationships with other internal departments).
- UK travel and evening entertainment.
Your ideal experience & competencies:
- Ideally you would have a proven tracked record as a client relationship manager or a similar role for at least 3-5 years.
- You can only excel in this role with excellent communication, both verbal and written, and with the intelligence to ‘read the room’.
- Being great at building rapport and relationships with your customers, adding value and always being humble.
- Having tenacity and a proven track record hitting activity and sales targets.
- You must be able to demonstrate the ability to learn about the contingent supply chain, a high level of resilience with passion to develop technical, operational and product knowledge, and with a drive to add value to your customers.
- Proficiency in Microsoft Office & Teams; and updating CRM systems.
Employee Benefits:
- 31 Days Holiday: Enjoy generous time off, inclusive of bank holidays.
- Pension Scheme: Secure your financial future with our pension plan.
- Enhanced Maternity and Paternity Pay: We're here to support your growing family.
- Supporting Childcare: Support for parents returning to work.
- Life Assurance: We've got you covered.
- Employee Referral Bonus: Refer talent and earn rewards.
- Birthday Leave: Celebrate your special day with an extra day off.
- Leave for Volunteering: Day off for charity work.
- Employee Assistance Program: Get the support you need when you need it.
- Buy Additional Holidays: More time for you, when you need it.
- BHSF Health Cash Plan: Your health is our priority.
- Giant Advantage: Exclusive discounts for our amazing team.
- Soft Loans: Emergency loans for unexpected expenses.
- Subsidised Gym Membership: Stay fit and healthy with Nuffield Health.
- Role-Relevant Training: Invest in your career growth.
- Social Events: Connect with your colleagues.
- Long Service Awards: Celebrate your loyalty and dedication.
- WeCare Services: Access free 24/7 online GP, mental health support, and virtual well-being resources.
All our posts are subject to pre-employment checks. We are committed to equal opportunities in employment, and we look forward to all applicants, and applicants with a disability, who meet the minimum criteria for the job, and consider them on their abilities. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.
Contact Detail:
Giant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager
✨Tip Number 1
Familiarise yourself with Giant Group's services and solutions. Understanding their offerings will help you demonstrate how you can add value to clients and identify opportunities for upselling during your conversations.
✨Tip Number 2
Network within the recruitment industry. Attend relevant events or webinars where you can meet potential clients and other professionals. Building relationships in advance can give you a head start when applying for the role.
✨Tip Number 3
Prepare to showcase your relationship-building skills. Think of specific examples from your past experiences where you've successfully developed client relationships or resolved issues, as these will be crucial in your discussions.
✨Tip Number 4
Stay updated on industry trends and challenges. Being knowledgeable about the contingent supply chain and current market dynamics will allow you to engage in meaningful conversations and position yourself as a valuable asset to Giant Group.
We think you need these skills to ace Client Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Client Relationship Manager or in similar roles. Focus on your achievements in building relationships, upselling, and meeting sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and ability to build rapport. Mention specific examples of how you've added value to clients in previous roles.
Highlight Relevant Skills: Emphasise your proficiency in Microsoft Office, CRM systems, and any other tools mentioned in the job description. Also, showcase your resilience and tenacity in achieving targets.
Showcase Your Knowledge: Demonstrate your understanding of the contingent supply chain and how it relates to the role. This will show your potential employer that you are knowledgeable and ready to add value from day one.
How to prepare for a job interview at Giant Group
✨Research the Company
Before your interview, take some time to understand Giant Group's services and values. Familiarise yourself with their workforce management solutions and how they engage with clients. This knowledge will help you demonstrate your genuine interest in the role.
✨Showcase Your Relationship-Building Skills
As a Client Relationship Manager, your ability to build rapport is crucial. Prepare examples from your past experiences where you've successfully developed relationships with clients or stakeholders. Highlight your communication skills and how you've added value to those relationships.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and resilience. Think of scenarios where you've had to resolve issues proactively or upsell services. Be ready to discuss how you approached these situations and the outcomes.
✨Demonstrate Your Knowledge of the Industry
Familiarise yourself with the contingent supply chain and current trends in recruitment. Being able to discuss industry challenges and opportunities will show that you're not only qualified but also passionate about the field.
