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- Tasks: Build and maintain relationships with recruitment agencies to drive business growth.
- Company: Giant Group is a leading workforce management platform established in 1992, focused on global talent solutions.
- Benefits: Enjoy 31 days holiday, pension scheme, enhanced parental pay, and subsidized gym membership.
- Why this job: Join a dynamic team where your impact on client relationships directly contributes to company success.
- Qualifications: 3-5 years experience in client relationship management with strong communication and sales skills required.
- Other info: Remote work options available; UK travel and evening entertainment included.
The predicted salary is between 30000 - 41000 £ per year.
At Giant Group, we have an exciting opportunity for a Client Relationship Manager to join our growing team. Job Title: Client Relationship Manager Location: UK travel/homebased Salary: £30,000 – £41,000 + £18,000 OTE (uncapped commission) Hours: 37hrs, Monday to Friday within the UK service hours between 9am to 6:30pm Tenure: Permanent About us We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis. To understand more about Giant Group and our services please browse our website at: www.giantgroup.com About the role As the Client Relationship Manager , you will have an impact on how we secure new recruitment agency business and grow these relationships. Therefore, you will be responsible for identifying and developing new opportunities including using your knowledge to upsell and cross-sell other Giant solutions. The desired outcome of this will be an organic growth of our customer base aligned with your personal and/or team targets. Key responsibilities of the role include: Building multi-level relationship building from back-office and consultants to the directors at recruitment agencies. Increasing our market share within your agency portfolio and as a result increasing revenue contribution. Add value to customers by using your product, technical and operational knowledge. Identifying opportunities to increase business by cross-selling/upselling our other services (e.g. pre-employment screening, global payroll). Regular account review meetings with appropriate stakeholders. Pro-active issue resolution (necessitates good knowledge and relationships with other internal departments). UK travel and evening entertainment. Your ideal experience & competencies: Ideally you would have a proven tracked record as a client relationship manager or a similar role for at least 3-5 years. You can only excel in this role with excellent communication, both verbal and written, and with the intelligence to ‘read the room’. Being great at building rapport and relationships with your customers, adding value and always being humble. Having tenacity and a proven track record hitting activity and sales targets. You must be able to demonstrate the ability to learn about the contingent supply chain, a high level of resilience with passion to develop technical, operational and product knowledge, and with a drive to add value to your customers. Proficiency in Microsoft Office & Teams; and updating CRM systems. Employee Benefits: 31 Days Holiday: Enjoy generous time off, inclusive of bank holidays. Pension Scheme: Secure your financial future with our pension plan. Enhanced Maternity and Paternity Pay: We’re here to support your growing family. Supporting Childcare: Support for parents returning to work. Life Assurance: We’ve got you covered. Employee Referral Bonus: Refer talent and earn rewards. Birthday Leave: Celebrate your special day with an extra day off. Leave for Volunteering: Day off for charity work. Employee Assistance Program: Get the support you need when you need it. Buy Additional Holidays: More time for you, when you need it. BHSF Health Cash Plan: Your health is our priority. Giant Advantage: Exclusive discounts for our amazing team. Soft Loans: Emergency loans for unexpected expenses Subsidised Gym Membership: Stay fit and healthy with Nuffield Health. Role-Relevant Training: Invest in your career growth. Social Events: Connect with your colleagues. Long Service Awards: Celebrate your loyalty and dedication. WeCare Services: Access free 24/7 online GP, mental health support, and virtual well-being resources All our posts are subject to pre-employment checks. We are committed to equal opportunities in employment, and we look forward to all applicants, and applicants with a disability, who meet the minimum criteria for the job, and consider them on their abilities. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.
Client Relationship Manager employer: Giant Group
Contact Detail:
Giant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager
✨Tip Number 1
Familiarize yourself with Giant Group's services and solutions. Understanding the full range of what we offer will help you identify opportunities for upselling and cross-selling during your interactions with potential clients.
✨Tip Number 2
Network within the recruitment industry. Attend relevant events or webinars to meet potential clients and build relationships. The more connections you have, the easier it will be to secure new business.
✨Tip Number 3
Develop your communication skills. Being able to read the room and adapt your approach is crucial in building rapport with clients. Practice active listening to better understand their needs and how you can add value.
✨Tip Number 4
Stay updated on industry trends and challenges. This knowledge will not only enhance your credibility but also allow you to proactively address client concerns and position Giant Group as a solution provider.
We think you need these skills to ace Client Relationship Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of a Client Relationship Manager at Giant Group. Tailor your application to highlight relevant experiences that align with these key responsibilities.
Highlight Relevant Experience: In your CV and cover letter, emphasize your proven track record in client relationship management or similar roles. Use specific examples to demonstrate your ability to build relationships, meet sales targets, and add value to customers.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects strong verbal and written skills. Consider including examples of how you've effectively communicated with clients or stakeholders in the past.
Personalize Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for the position and the company. Mention why you are particularly interested in working with Giant Group and how you can contribute to their mission.
How to prepare for a job interview at Giant Group
✨Know the Company Inside Out
Before your interview, take the time to thoroughly research Giant Group. Understand their services, values, and recent developments in the workforce management sector. This knowledge will help you demonstrate your genuine interest in the company and how you can contribute to its growth.
✨Showcase Your Relationship-Building Skills
As a Client Relationship Manager, your ability to build rapport is crucial. Prepare examples from your past experiences where you've successfully developed relationships with clients or stakeholders. Highlight your communication skills and how you've added value to those relationships.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and resilience. Think of scenarios where you've had to resolve issues proactively or upsell services. Be ready to discuss your thought process and the outcomes of those situations.
✨Demonstrate Your Sales Acumen
Since the role involves increasing revenue through upselling and cross-selling, be prepared to discuss your sales achievements. Share specific metrics or targets you've met in previous roles, and explain your strategies for achieving them.
