At a Glance
- Tasks: Build and maintain strong client relationships while providing exceptional support.
- Company: Join Giant Group, a leading workforce management platform with a collaborative culture.
- Benefits: Enjoy 31 days holiday, birthday leave, and enhanced family pay.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Make a real impact by supporting clients and driving service excellence.
- Qualifications: Degree level education or 2 years of customer service experience required.
The predicted salary is between 28800 - 43200 € per year.
Do you have a passion for building relationships, supporting clients and delivering great service? At Giant Group, we are excited to be growing and are now offering a fantastic opportunity for a Client Services Executive to join our team.
Hours: 37 hours, Monday to Friday, 9 am to 5:30 pm
Location: Hybrid - 2 days per week in Chelmsford office
Contract type: Permanent
We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis.
As the Client Services Executive, you will have an impact by maintaining and developing the relationship with our strategic clients. You will assist the Client Services Manager in their day-to-day operations and work alongside a team of functional managers to assist their teams carrying out the required processes and tasks within SLAs. The desired outcome of this will be becoming involved in all aspects of the client relationship from the initial set-ups, attending monthly service reviews and being a point of contact and ensuring that performance levels are being met, exceeding KPIs and SLAs, whilst playing an integral role in ensuring there is a strong, positive relationship between Giant and its clients.
- Build positive and productive relationships by providing client support services in accurate and timely fashion, maintaining a high level of professionalism and competence in every client interaction.
- Escalate to departmental managers complex client issues and resolutions working in compliance with company policies and procedures.
- Prepare, collate and produce data/service review packs required for monthly and ad hoc business reviews, forwarding them to the relevant owner for commentary and validation before issuing to agreed recipients.
- Support in client projects, preparing process flows, operating procedures and project-related documentation.
- Provide assistance to the Client Services team by completing any ad-hoc tasks.
- Take responsibility for personal workload, including following up queries, task actions and requests for information to ensure all items are completed within service levels.
Ideally you would be educated to degree level or have at least 2 years’ customer service experience. You can only excel in this role with:
- Good organisational and planning skills
- Proficiency in Microsoft Office (including Excel)
31 Days Holiday: Enjoy generous time off, inclusive of bank holidays.
- Birthday Leave: Celebrate your special day with an extra day off
- Buy Additional Holidays: More time for you, when you need it.
- Long Service Awards
- Employee Referral Bonus: Refer talent and earn rewards.
- Pension Scheme: Secure your financial future with our pension plan.
- Enhanced Maternity and Paternity Pay: We're here to support your growing family.
- Life Assurance: We've got you covered.
- Employee Assistance Program: Get the support you need when you need it.
- Wecare Services: Access free 24/7 online GP, mental health support, and virtual well-being resources
- BHSF Health Cash Plan: Your health is our priority.
- Exclusive discounts for our amazing team.
- Subsidised Gym Membership: Stay fit and healthy with Nuffield Health.
- Salary Sacrifice Schemes: Save on a new bike or car while reducing your tax.
- Role-Relevant Training: Invest in your career growth.
We’re proud to be an equal opportunities employer, and welcome applications from all candidates, including those with a disability, who meet the essential criteria for the role.
Locations
Customer Relationship Executive / Manager in Chelmsford, Essex employer: Giant Group
At Giant Group, we pride ourselves on fostering a supportive and dynamic work environment where our employees can thrive. With a strong emphasis on employee well-being, we offer generous benefits such as 31 days of holiday, enhanced family leave, and access to health and wellness resources. Our hybrid working model in Chelmsford allows for flexibility, while our commitment to professional development ensures that you have the opportunity to grow your career within a collaborative team dedicated to delivering exceptional client service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Executive / Manager in Chelmsford, Essex
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections we make, the better our chances of landing that dream job!
✨Tip Number 2
Practice makes perfect! Before any interview, we should run through common questions and scenarios. Role-playing with a friend can help us feel more confident and prepared when it’s time to shine.
✨Tip Number 3
Show off our skills! Create a portfolio or a presentation that highlights our achievements and how we’ve made a difference in previous roles. This can really set us apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After an interview, we should send a quick thank-you email to express our appreciation. It keeps us fresh in their minds and shows our enthusiasm for the role.
We think you need these skills to ace Customer Relationship Executive / Manager in Chelmsford, Essex
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for building relationships and supporting clients shine through. We want to see how much you care about delivering great service and making a positive impact!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that aligns with the role of Client Services Executive. We love seeing how your skills match our needs, so don’t hold back on showcasing your customer service experience!
Be Professional Yet Approachable:In your written application, strike a balance between professionalism and approachability. We’re looking for someone who can maintain a high level of competence while also being friendly and relatable to our clients.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Giant Group.
How to prepare for a job interview at Giant Group
✨Know Your Client Services
Familiarise yourself with the key responsibilities of a Client Services Executive. Understand how to maintain and develop client relationships, as well as the importance of meeting KPIs and SLAs. This will show your potential employer that you’re ready to hit the ground running.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences that highlight your organisational and planning skills. Be ready to discuss how you manage your workload and ensure timely completion of tasks, as this is crucial for the role.
✨Demonstrate Your Tech Savvy
Brush up on your Microsoft Office skills, especially Excel. Be prepared to discuss how you’ve used these tools in previous roles to support client projects or manage data effectively. This will help you stand out as a candidate who can handle the technical aspects of the job.
✨Engage with the Company’s Values
Research Giant Group and their mission to support businesses with global talent management. Be ready to discuss how your values align with theirs and how you can contribute to their purpose. This shows genuine interest and commitment to the role.
