At a Glance
- Tasks: Build and maintain strong client relationships while supporting the Client Services Manager.
- Company: Join Giant Group, a leading workforce management platform with a collaborative culture.
- Benefits: Enjoy 31 days holiday, birthday leave, and enhanced maternity/paternity pay.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Make a real impact by delivering exceptional client service in a dynamic environment.
- Qualifications: Degree level education or 2 years of customer service experience required.
The predicted salary is between 36000 - 60000 € per year.
Do you have a passion for building relationships, supporting clients and delivering great service? At Giant Group, we are excited to be growing and are now offering a fantastic opportunity for a Client Services Executive to join our team.
Hours: 37 hours, Monday to Friday, 9 am to 5:30 pm
Location: Hybrid - 2 days per week in Chelmsford office
Contract type: Permanent
We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis.
As the Client Services Executive, you will have an impact by maintaining and developing the relationship with our strategic clients. You will assist the Client Services Manager in their day-to-day operations and work alongside a team of functional managers to assist their teams carrying out the required processes and tasks within SLAs. The desired outcome of this will be becoming involved in all aspects of the client relationship from the initial set-ups, attending monthly service reviews and being a point of contact and ensuring that performance levels are being met, exceeding KPIs and SLAs, whilst playing an integral role in ensuring there is a strong, positive relationship between Giant and its clients.
- Build positive and productive relationships by providing client support services in accurate and timely fashion, maintaining a high level of professionalism and competence in every client interaction.
- Escalate to departmental managers complex client issues and resolutions working in compliance with company policies and procedures.
- Prepare, collate and produce data/service review packs required for monthly and ad hoc business reviews, forwarding them to the relevant owner for commentary and validation before issuing to agreed recipients.
- Support in client projects, preparing process flows, operating procedures and project-related documentation.
- Provide assistance to the Client Services team by completing any ad-hoc tasks.
- Take responsibility for personal workload, including following up queries, task actions and requests for information to ensure all items are completed within service levels.
Ideally you would be educated to degree level or have at least 2 years’ customer service experience. You can only excel in this role with:
- Good organisational and planning skills
- Proficiency in Microsoft Office (including Excel)
31 Days Holiday: Enjoy generous time off, inclusive of bank holidays.
- Birthday Leave: Celebrate your special day with an extra day off
- Buy Additional Holidays: More time for you, when you need it.
- Long Service Awards
- Employee Referral Bonus: Refer talent and earn rewards.
- Pension Scheme: Secure your financial future with our pension plan.
- Enhanced Maternity and Paternity Pay: We're here to support your growing family.
- Life Assurance: We've got you covered.
- Employee Assistance Program: Get the support you need when you need it.
- Wecare Services: Access free 24/7 online GP, mental health support, and virtual well-being resources
- BHSF Health Cash Plan: Your health is our priority.
- Exclusive discounts for our amazing team.
- Subsidised Gym Membership: Stay fit and healthy with Nuffield Health.
- Salary Sacrifice Schemes: Save on a new bike or car while reducing your tax.
- Role-Relevant Training: Invest in your career growth.
We’re proud to be an equal opportunities employer, and welcome applications from all candidates, including those with a disability, who meet the essential criteria for the role.
Locations
Client Management - Executive Director in Chelmsford, Essex employer: Giant Group
At Giant Group, we pride ourselves on fostering a supportive and dynamic work environment that prioritises employee well-being and professional growth. With a hybrid working model based in Chelmsford, our team enjoys generous benefits including 31 days of holiday, enhanced family leave, and access to health and wellness resources, all while contributing to meaningful client relationships in a collaborative atmosphere. Join us to be part of a company that values your contributions and invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Client Management - Executive Director in Chelmsford, Essex
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Client Services Executive. Highlight your experience in client management and problem-solving.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Client Management - Executive Director in Chelmsford, Essex
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for building relationships and supporting clients shine through. We want to see how your passion aligns with our mission at Giant Group!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in client services. We love seeing how your skills can contribute to maintaining and developing client relationships.
Be Professional:Keep your tone professional yet approachable in your written application. Remember, we value professionalism in every client interaction, so reflect that in your writing!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with Giant Group.
How to prepare for a job interview at Giant Group
✨Know Your Clients
Before the interview, take some time to research Giant Group and its client services. Understand their mission, values, and the specific challenges they face in client management. This will help you demonstrate your passion for building relationships and supporting clients during the interview.
✨Showcase Your Organisational Skills
As a Client Services Executive, strong organisational skills are key. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise your workload and ensure timely completion of tasks within service levels.
✨Demonstrate Your Proficiency with Tools
Since proficiency in Microsoft Office, especially Excel, is essential for this role, brush up on your skills. Be prepared to discuss how you've used these tools in previous roles, perhaps in preparing data packs or managing client information. If possible, bring examples of your work to showcase your capabilities.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle complex client issues. Think of scenarios where you've had to escalate problems or manage difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
