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- Tasks: Lead the frozen food department, manage inventory, and ensure top-notch customer service.
- Company: Join a dynamic team focused on delivering exceptional service and quality products.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth in a supportive environment.
- Why this job: Be part of a culture that values diversity, safety, and continuous development.
- Qualifications: High school diploma required; prior experience in customer service and knowledge of operational procedures preferred.
- Other info: Must be able to lift up to 50 pounds and adhere to safety standards.
The predicted salary is between 30000 - 42000 £ per year.
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- Experience Desired: Prior Experience in the field; Customer Service Experience; Knowledge of Market District operational procedures; Ability to read and interpret Profit and Loss statement
- Education Desired: High school diploma or equivalent
- Lifting Requirement: Up to 50 pounds
Job Responsibilities
- Prepare, maintain and track records concerning inventories and work processes to calculate gross monthly profit according to company policy.
- Develop and implement merchandising plans using guidelines and suggestions in order to meet the financial objectives of the department.
- Control department costs by monitoring and improving operations to increase profitability.
- Direct, oversee and evaluate training provided by a trainer to department Team Members in order to reduce turnover, promote efficiency and control labor costs.
- Maintain a safe and clean environment to ensure health and OSHA requirements are met.
- Develop and maintain communication processes with other departments in order to develop marketing plans that help to meet the financial objectives of the store.
- Analyze the Customer Satisfaction Index and Team Member Point of View Survey to identify areas needing improvement and develop processes and/or procedures to address those issues.
- Maintain accurate department records to ensure documentation of activities is available.
- Ensure that proper procedures are being followed so that the store meets out-of-stock percentage goals.
- Promote the continuous development of Team Members and identify candidates for the Team Leader Development Program.
- Understand and adhere to the Collective Bargaining Agreement.
- Actively support a culture of safety that includes, but is not limited to, food safety, Team Member safety and customer safety.
- Conduct business, at all times, with a clear understanding that customer service is a significant point of difference for our Company. Every interaction, whether with an internal or external customer, is to be conducted with the highest degree of integrity and with an understanding that the end result is to deliver service in an unparalleled manner.
- Actively participate in, and promote, an environment that embraces diversity, inclusion and respect for Team Members, customers, vendors and the community.
- Manage inventories by tracking weekly reports and ordering raw materials and supplies in order to meet customer requirements and maximize profits.
- Schedule Team Members and delegate work assignments in accordance with the Collective Bargaining Agreement when applicable, effectively utilizing Team Members and supplies to maximize the store\’s profits.
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Frozen Food Lead employer: Giant Eagle
Contact Detail:
Giant Eagle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Frozen Food Lead
✨Tip Number 1
Familiarise yourself with the specific operational procedures of Market District. Understanding their unique processes will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily emphasises customer interaction. Consider examples from your past experiences where you successfully resolved customer issues or improved satisfaction.
✨Tip Number 3
Gain a solid understanding of profit and loss statements. Being able to discuss how you can impact profitability through effective inventory management will set you apart from other candidates.
✨Tip Number 4
Showcase your leadership abilities by preparing examples of how you've trained or developed team members in previous roles. Highlighting your experience in reducing turnover and promoting efficiency will resonate well with the hiring team.
We think you need these skills to ace Frozen Food Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in frozen food management, customer service, and any knowledge of operational procedures. Use specific examples to demonstrate your skills in managing inventories and improving profitability.
Craft a Strong Cover Letter: In your cover letter, express your passion for the role and the company. Mention your understanding of the importance of customer service and how you can contribute to creating a safe and inclusive environment.
Highlight Relevant Skills: Emphasise your ability to read and interpret Profit and Loss statements, as well as your experience in training and developing team members. These skills are crucial for the Frozen Food Lead position.
Showcase Your Commitment to Safety: Discuss your understanding of health and safety regulations, including OSHA requirements. Provide examples of how you've maintained a safe working environment in previous roles.
How to prepare for a job interview at Giant Eagle
✨Showcase Your Experience
Make sure to highlight your prior experience in the frozen food sector and customer service. Be prepared to discuss specific examples of how you've successfully managed inventories or improved customer satisfaction in previous roles.
✨Understand Financial Metrics
Familiarise yourself with Profit and Loss statements, as this role requires you to interpret these documents. Be ready to explain how you have used financial data to make decisions that positively impacted profitability in past positions.
✨Demonstrate Leadership Skills
Since the role involves overseeing team members and training, be prepared to discuss your leadership style. Share examples of how you've developed team members and reduced turnover in your previous jobs.
✨Emphasise Safety and Compliance
This position requires a strong focus on safety and compliance with health regulations. Be ready to talk about your experience maintaining a safe work environment and how you ensure adherence to safety protocols in your previous roles.
