At a Glance
- Tasks: Protect and grow revenue by engaging with mobile partners and analysing data.
- Company: Giacom, a leading provider of IT, Comms, and Cloud solutions.
- Benefits: Flexible working, 25 days leave, birthday off, and career development opportunities.
- Other info: Join a diverse team that values innovation and personal expression.
- Why this job: Be a key player in shaping retention strategies and driving partner success.
- Qualifications: Experience in account management or partner sales, strong analytical skills.
The predicted salary is between 30000 - 40000 € per year.
Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses. We’re looking for a Wholesale Retention Specialist to play a key role in protecting and growing recurring revenue across our Mobile partner base. This is a predominantly desk‑based role, focused on data, insight, and proactive partner engagement. You’ll also spend time travelling to visit partners, supporting our Account Directors on partner meetings where in‑person collaboration will help strengthen relationships and drive better commercial outcomes. This role goes beyond traditional renewals management. You’ll be responsible for anticipating churn risk, shaping retention strategy, and helping partners future‑proof their customer bases through insight‑led conversations and commercially focused action.
What You’ll Be Doing
- Owning a forward‑looking retention pipeline, identifying risks and opportunities well ahead of contract end dates.
- Creating and executing partner‑specific retention strategies to minimise churn and maximise lifetime value.
- Acting as a trusted commercial advisor to partners, helping them retain and grow their own customer bases.
- Analysing data to spot churn indicators, usage trends, lifecycle risks, and upsell opportunities.
- Translating insight into clear, actionable recommendations for partners and internal teams.
- Supporting Account Directors with partner visits and joint engagement, where in‑person input adds value.
- Working closely with Sales, Product, and Support teams to resolve issues impacting retention.
- Identifying opportunities to expand revenue through increased adoption of Giacom products and services.
- Maintaining accurate forecasting, CRM records, and reporting.
Your Experience
- Demonstrable experience in account management, retention, or partner/channel sales specifically within the mobile space.
- Strong analytical capability with experience using a CRM and data tools.
- Highly organised, with the ability to manage complex pipelines, multiple priorities, and partner activity in a structured and disciplined way.
- Ability to turn data into clear commercial actions.
- Excellent communication and relationship‑building skills.
- Proactive mindset with the ability to highlight risks and opportunities before they become issues.
- Confident managing a pipeline and prioritising workload effectively.
What's in it for you?
- Flexible working.
- Investment in your future career with a variety of learning and development opportunities.
- No dress code – embrace the freedom to bring your whole self to work.
- 25 days annual leave, plus bank holidays.
- You'll even get your birthday off, too!
- A pension plan for your future.
- Complimentary refreshments in all our offices.
- Diversity and equality lie at the heart of our values. As an equal opportunities and disability‑confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds.
- We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
Wholesale Retention Specialist - Mobile employer: Giacom
At Giacom, we pride ourselves on being an exceptional employer that champions flexibility and personal growth. Our inclusive work culture fosters innovation and collaboration, providing employees with ample opportunities for professional development while enjoying a supportive environment. With benefits like 25 days of annual leave, a pension plan, and the freedom to express oneself, we ensure our team feels valued and empowered to thrive in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Wholesale Retention Specialist - Mobile
✨Tip Number 1
Get to know the company inside out! Research Giacom's products and services, especially in the mobile space. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews by practising common questions related to retention strategies and data analysis. Think about how you can demonstrate your analytical skills and proactive mindset with real-life examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Giacom team!
We think you need these skills to ace Wholesale Retention Specialist - Mobile
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Wholesale Retention Specialist role. Highlight your experience in account management and retention, especially within the mobile space, to show us you’re the right fit.
Show Off Your Analytical Skills:Since this role involves a lot of data analysis, don’t forget to mention any relevant tools or techniques you’ve used. We want to see how you can turn data into actionable insights that can help our partners.
Demonstrate Relationship-Building Abilities:We’re looking for someone who can build strong relationships with our partners. Share examples of how you’ve successfully engaged with clients in the past and how you’ve helped them grow their customer bases.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Giacom
✨Know Your Numbers
As a Wholesale Retention Specialist, you'll be dealing with data and insights. Brush up on key metrics related to churn rates, customer lifetime value, and upsell opportunities. Being able to discuss these numbers confidently will show your analytical skills and understanding of the role.
✨Tailor Your Strategies
Prepare to discuss specific retention strategies you've implemented in the past. Think about how you can adapt these strategies to fit Giacom's unique partner base. Showing that you can create bespoke solutions will demonstrate your proactive mindset and ability to think outside the box.
✨Build Rapport
Since this role involves a lot of partner engagement, practice your relationship-building skills. Be ready to share examples of how you've successfully managed partnerships before. Highlighting your communication skills will be crucial in showing that you can act as a trusted advisor.
✨Showcase Your Organisational Skills
With multiple priorities and complex pipelines to manage, it's essential to demonstrate your organisational abilities. Prepare to discuss tools or methods you use to keep track of tasks and deadlines. This will reassure them that you can handle the structured demands of the role.
