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For Companies At a Glance
- Tasks: Drive partner retention strategies and analyse data to minimise churn.
- Company: Join Giacom, a leading provider of IT, Comms, and Cloud solutions.
- Benefits: Enjoy flexible working, 25 days leave, and a supportive work culture.
- Other info: Diversity is key; we welcome all backgrounds to apply.
- Why this job: Make a real impact by helping partners grow their customer bases.
- Qualifications: Experience in account management or partner sales, especially in mobile.
The predicted salary is between 40000 - 50000 ÂŁ per year.
Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses. We’re looking for a Wholesale Retention Manager to play a key role in protecting and growing recurring revenue across our Mobile partner base. This is a predominantly desk-based role, focused on data, insight, and proactive partner engagement. You’ll also spend time travelling to visit partners, supporting our Account Directors on partner meetings where in‑person collaboration will help strengthen relationships and drive better commercial outcomes. This role goes beyond traditional renewals management. You’ll be responsible for anticipating churn risk, shaping retention strategy, and helping partners future‑proof their customer bases through insight‑led conversations and commercially focused action.
What You’ll Be Doing
- Owning a forward‑looking retention pipeline, identifying risks and opportunities well ahead of contract end dates.
- Creating and executing partner‑specific retention strategies to minimise churn and maximise lifetime value.
- Acting as a trusted commercial advisor to partners, helping them retain and grow their own customer bases.
- Analysing data to spot churn indicators, usage trends, lifecycle risks, and upsell opportunities.
- Translating insight into clear, actionable recommendations for partners and internal teams.
- Supporting Account Directors with partner visits and joint engagement, where in‑person input adds value.
- Working closely with Sales, Product, and Support teams to resolve issues impacting retention.
- Identifying opportunities to expand revenue through increased adoption of Giacom products and services.
- Maintaining accurate forecasting, CRM records, and reporting.
Your Experience
- Demonstrable experience in account management, retention, or partner/channel sales specifically within the mobile space.
- Strong analytical capability with experience using a CRM and data tools.
- Highly organised, with the ability to manage complex pipelines, multiple priorities, and partner activity in a structured and disciplined way.
- Ability to turn data into clear commercial actions.
- Excellent communication and relationship‑building skills.
- Proactive mindset with the ability to highlight risks and opportunities before they become issues.
- Confident managing a pipeline and prioritising workload effectively.
What's in it for you?
- Flexible working.
- Investment in your future career with a variety of learning and development opportunities.
- No dress code – embrace the freedom to bring your whole self to work.
- 25 days annual leave, plus bank holidays.
- You'll even get your birthday off, too!
- A pension plan for your future.
- Complimentary refreshments in all our offices.
Diversity and equality lie at the heart of our values. As an equal opportunities and disability‑confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
Wholesale Retention Manager - Mobile employer: Giacom
Contact Detail:
Giacom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wholesale Retention Manager - Mobile
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, services, and culture. We want you to walk in feeling confident and ready to show how you can contribute to their success, especially in retention strategies.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. We suggest focusing on how you can leverage data and insights to drive retention – that’s key for the Wholesale Retention Manager role.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to show your genuine interest in the role.
We think you need these skills to ace Wholesale Retention Manager - Mobile
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Wholesale Retention Manager role. Highlight your experience in account management and retention, especially within the mobile space, to show us you’re the right fit.
Show Off Your Analytical Skills: Since this role is all about data and insights, don’t shy away from showcasing your analytical capabilities. Mention any tools or methods you’ve used to spot trends and churn indicators in your previous roles.
Communicate Clearly: We love clear communication! When writing your application, make sure to express your thoughts in a straightforward manner. Use examples to illustrate how you've built relationships and acted as a trusted advisor in past positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Giacom
✨Know Your Numbers
As a Wholesale Retention Manager, you'll be dealing with data and insights. Brush up on key metrics related to churn rates, customer lifetime value, and upsell opportunities. Being able to discuss these numbers confidently will show that you understand the role's core responsibilities.
✨Tailor Your Strategies
Prepare to discuss specific retention strategies you've implemented in the past. Think about how you can adapt these strategies to fit Giacom's unique partner base. Showing that you can create bespoke solutions will demonstrate your proactive mindset and commercial acumen.
✨Build Relationships
Since this role involves a lot of partner engagement, think about how you can showcase your relationship-building skills. Prepare examples of how you've successfully managed partnerships in the past, and be ready to discuss how you would approach building trust with Giacom's partners.
✨Showcase Your Analytical Skills
Giacom is looking for someone who can turn data into actionable insights. Be prepared to discuss your experience with CRM tools and data analysis. Bring examples of how you've identified churn risks or usage trends in previous roles, and how you translated those insights into successful actions.