Join Giacom – the UK's only provider of Communications, Cloud, Hardware and Billing through a single platform. We connect technology resellers and service providers with market-leading solutions, helping them deliver brilliant technology outcomes for businesses nationwide. If you're looking to be part of a fast-growing, innovative organisation where your work makes a real impact, we'd love to hear from you.
What You'll Be Doing
- Design, implement, and maintain infrastructure solutions including servers, networks, storage, and cloud services.
- Act as a technical lead on infrastructure projects and initiatives.
- Provide 3rd line support and act as an escalation point for complex technical issues.
- Monitor and optimise system performance, availability, and security.
- Ensure infrastructure documentation is accurate and up to date.
- Collaborate with other IT teams to support cross-functional projects and service delivery.
- Contribute to disaster recovery planning and execution.
- Assist in evaluating and implementing new technologies and tools.
- Support compliance with IT policies, standards, and regulatory requirements.
- Mentor and support junior engineers and technicians.
Skills, Qualifications, And Experience
- Extensive experience in infrastructure engineering across on-premises and cloud environments.
- Strong knowledge of Microsoft technologies (Windows Server, Active Directory, M365, Exchange).
- Experience with virtualization platforms (e.g. VMware, Hyper-V).
- Solid understanding of networking principles and technologies (LAN/WAN, firewalls, VPNs).
- Experience with cloud platforms (Azure, AWS) and hybrid environments.
- Excellent troubleshooting and problem‑solving skills.
- Strong documentation and communication abilities.
- Relevant certifications (e.g. Microsoft, Cisco, VMware).
What's in it for you?
- Hybrid Working
- Investment in your future career with a variety of learning and development opportunities.
- No dress code - embrace the freedom to bring your whole self to work.
- 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
- A pension plan for your future.
- Complimentary refreshments in all our offices.
For a comprehensive list of all our benefits, click here.
Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
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Senior Infrastructure Engineer in Prudhoe employer: Giacom
Giacom is an exceptional employer that fosters a dynamic work culture, empowering employees to take ownership of their roles while providing robust support and resources for professional growth. As a Field-Based Connectivity Channel Manager, you will enjoy the flexibility of working across the UK, with opportunities to build meaningful partnerships and drive impactful results in a collaborative environment. Our commitment to employee development and success makes Giacom a rewarding place to advance your career in the connectivity sector.
