At a Glance
- Tasks: Lead major incident management and root-cause analysis for customer-facing platforms.
- Company: Join Giacom, a forward-thinking company focused on platform stability.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for process improvement.
- Other info: Dynamic role with potential for career advancement in tech operations.
- Why this job: Make a real difference in platform reliability while collaborating with diverse teams.
- Qualifications: Experience in incident management and strong stakeholder engagement skills.
The predicted salary is between 50000 - 65000 £ per year.
Giacom is seeking a Platform Operations professional to oversee major incidents across our customer‑facing platforms and lead root-cause analysis.
You will manage incidents, defects, and engage with stakeholders to maintain platform stability and availability.
The role offers hybrid working and opportunities to improve support processes while collaborating with Platform Tech Ops, Dev Ops, and IT teams across the business.
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Platform Incident Lead – Major Incidents & Postmortems in Prudhoe employer: Giacom
Giacom is an excellent employer that fosters a collaborative and innovative work culture, particularly for the Atlassian Cloud & ITSM Platform Lead role. With a hybrid working environment, ample development opportunities, and unique benefits like a day off for your birthday, Giacom prioritises employee well-being and growth, making it a rewarding place to advance your career.
