At a Glance
- Tasks: Provide first-level IT support and resolve technical issues for colleagues.
- Company: Join Giacom, a leading provider of Comms, Cloud, and IT solutions.
- Benefits: Enjoy 25 days annual leave, a pension plan, and no dress code.
- Other info: Diversity and equality are at the heart of our values.
- Why this job: Kickstart your career in IT with hands-on experience and growth opportunities.
- Qualifications: Strong communication skills and basic IT knowledge required.
The predicted salary is between 25000 - 32000 € per year.
Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.
We're currently recruiting for an IT Support Engineer to support our colleagues in the following offices: Nelson, Hessle, Prudhoe and Brno. This is a key role for the success of our business, primarily being the first line of IT Support. The main responsibility of the Support Engineer is to provide first-level technical support to end-users, ensuring timely resolution of IT issues and maintaining high customer satisfaction.
What You'll Be Doing
- Act as the first point of contact for IT-related queries via phone, email, or ticketing system.
- Diagnose and resolve basic hardware, software, and network issues.
- Escalate complex problems to 2nd line and other support teams.
- Maintain accurate records of issues and solutions in the ITSM tool.
- Assist with user account management (password resets, access requests).
- Follow IT policies and procedures for incident/request handling.
Essential Skills
- Strong communication and customer service skills.
- Basic knowledge of Windows OS, Microsoft 365, Mobile phones and common business applications.
- Familiarity with ITSM tools.
- Ability to troubleshoot common hardware and connectivity issues.
- Problem-solving mindset and willingness to learn.
Desirable Skills
- Previous experience in a helpdesk or IT support role (preferred).
- IT certifications (e.g., CompTIA A+, ITIL Foundation) are advantageous.
What's in it for you?
- Investment in your future career with a variety of learning and development opportunities.
- No dress code - embrace the freedom to bring your whole self to work.
- 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
- A pension plan for your future.
- Complimentary refreshments in all our offices.
Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
IT Support Engineer in Prudhoe employer: Giacom
Giacom is an exceptional employer, offering a vibrant work culture that prioritises diversity and equality while investing in your professional growth through various learning opportunities. With no dress code, generous annual leave including your birthday off, and a supportive environment across our offices in Nelson, Hessle, Prudhoe, and Brno, we ensure that our IT Support Engineers thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Prudhoe
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings at Giacom or other companies.
✨Tip Number 2
Prepare for those interviews! Brush up on common IT support scenarios and be ready to demonstrate your problem-solving skills. Practise explaining technical issues in simple terms – it shows you can communicate effectively with end-users.
✨Tip Number 3
Show off your passion for tech! When you get the chance, share your personal projects or any relevant certifications you've earned. It’s a great way to stand out and show that you’re committed to continuous learning in the IT world.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support Engineer in Prudhoe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Support Engineer role. Highlight your communication skills and any relevant IT support experience to show us you're the right fit!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love seeing a problem-solving mindset, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Giacom
✨Know Your Tech Basics
Brush up on your knowledge of Windows OS, Microsoft 365, and common business applications. Being able to confidently discuss these during the interview will show that you’re ready to tackle the first-level support role.
✨Practice Your Communication Skills
Since this role involves being the first point of contact for IT queries, practice explaining technical issues in simple terms. This will help demonstrate your strong communication skills and customer service mindset.
✨Familiarise Yourself with ITSM Tools
Get to know some common IT Service Management (ITSM) tools. If you can mention any experience or understanding of these systems during your interview, it’ll show you’re prepared and eager to hit the ground running.
✨Show Your Problem-Solving Mindset
Be ready to discuss how you approach troubleshooting. Share examples of past experiences where you successfully resolved issues, as this will highlight your problem-solving abilities and willingness to learn.
