At a Glance
- Tasks: Provide exceptional support to our partners and manage reseller orders.
- Company: Join Giacom, a leading provider of IT, Comms, and Cloud solutions.
- Benefits: 25 days annual leave, birthday off, no dress code, and career development opportunities.
- Other info: Diverse and inclusive workplace with a focus on innovation.
- Why this job: Be the first point of contact and make a real difference in customer service.
- Qualifications: Fantastic customer service skills and a desire to succeed.
The predicted salary is between 22000 - 26000 € per year.
Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses. We are expanding, we have an open requirement for a customer service advisor to join our Broadband team in Prudhoe. Full technical training will be given, though you'll need to come already set with some fantastic customer service skills!
What You'll Be Doing
- Providing exceptional support and service to our partners
- To be the first point of contact for complaints and escalations within the team and for our Resellers
- Provisioning and Managing reseller orders using our mainframe internal systems as required
- Liaise with resellers and suppliers to resolve issues, providing regular, proactive updates
- Handle incoming calls from our Resellers as required
- Investigation into root cause of recurrent provisioning issues
- Provide technical advice to resellers and internal staff
- Schedule and action all tasks to completion within specified timescales
- Ensure all systems are kept fully updated for each action and point of customer contact.
Skills & Experience
- Customer engagement skills
- IT skills/knowledge
- A desire to succeed and develop
- Exceptional communication skills
- Accuracy and attention to detail
- Ability to multi-task and problem solve
- Flexible approach to work
- Excellent team player
- Self-motivated and enthusiastic
- Ability to work under pressure to set deadlines.
What's in it for you?
- Investment in your future career with a variety of learning and development opportunities.
- No dress code - embrace the freedom to bring your whole self to work.
- 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
- A pension plan for your future.
- Complimentary refreshments in all our offices.
Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
Customer Service Advisor - Broadband in Prudhoe employer: Giacom
At Giacom, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Prudhoe that champions diversity and personal growth. As a Customer Service Advisor in our Broadband team, you'll benefit from comprehensive training, generous annual leave including your birthday off, and a commitment to your career development, all while enjoying a relaxed dress code and a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Broadband in Prudhoe
✨Tip Number 1
Get to know Giacom and its platform inside out! Understanding their services will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories, as they’ll highlight your ability to handle complaints and provide exceptional support.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and possibly even a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Giacom.
We think you need these skills to ace Customer Service Advisor - Broadband in Prudhoe
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your fantastic customer service skills in your application. We want to see how you've gone above and beyond for customers in the past, so share some examples that showcase your ability to engage and support.
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to fit the role of Customer Service Advisor. Mention specific experiences that relate to the job description, especially around handling complaints and providing technical advice.
Be Clear and Concise:When writing your application, keep it clear and concise. We appreciate well-structured responses that get straight to the point. Avoid fluff and focus on what makes you a great fit for our Broadband team!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our company culture while you’re at it!
How to prepare for a job interview at Giacom
✨Know the Company Inside Out
Before your interview, take some time to research Giacom and its services. Understand their platform and how they connect technology resellers with IT, Comms, and Cloud products. This knowledge will help you demonstrate your enthusiasm and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional support, be ready to share specific examples of how you've handled customer interactions in the past. Think about times when you resolved complaints or went above and beyond for a customer. This will highlight your ability to engage effectively with partners and resellers.
✨Prepare for Technical Questions
Even though full technical training will be provided, having a basic understanding of broadband and IT concepts can set you apart. Brush up on common technical issues and solutions related to broadband services, so you can confidently discuss them during the interview.
✨Demonstrate Your Problem-Solving Skills
Giacom values candidates who can multi-task and solve problems under pressure. Be prepared to discuss scenarios where you've had to think on your feet or manage multiple tasks simultaneously. This will show that you can handle the fast-paced environment of the Broadband team.
